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Provide technical assistance and on-site support to partners for AutoStore systems, troubleshoot incidents and robot repairs, contribute to knowledge base and trainings, meet KPIs, work weekend shifts and join an on-call rotation, and travel ~10-20%.

Lead architecture and ownership of middleware and hybrid cloud–on‑prem connectivity for the CubeVerse platform. Define APIs, messaging, integration contracts, data flows, performance expectations, fault isolation, and scalable coordination patterns. Mentor engineers, own architecture decisions, and ensure secure, observable, and maintainable platform designs for warehouse automation and orchestration.

Lead a regional Customer Success team to drive customer retention, adoption, and expansion of AutoStore solutions. Own strategic customer relationships, coach and develop managers, coordinate cross-functional efforts, monitor success metrics, and drive operational improvements to maximize customer value and lifetime revenue.