AutoStore™ holds a simple yet powerful vision: to store and move things for everyone, everywhere. Founded in Norway, we've grown into a global technology company. AutoStore uses advanced software to automate and orchestrate order fulfillment. Our goal is to ensure orders arrive faster than ever, with minimal environmental impact. That’s how we help brands exceed customer expectations.
We have more than 1600 systems in nearly 60 countries, and we grow continuously as a community of employees, partners, customers, suppliers, and connected technologies. Automation should make life easier, and by listening carefully to our community, we innovate to meet the industry’s most complex needs. With AutoStore™, brands gain speed, efficiency, and improved workplaces. And much more floor space.
AutoStore – moving things forward.
The Role:
As a Technical Support Specialist, your key role is to provide technical assistance and support to our partners. You'll be the expert they rely on for troubleshooting and resolving any issues they encounter. Your dedication to proactive problem-solving and ensuring partner satisfaction is essential for maintaining strong relationships and driving success within our partner network.
This is a weekend role with work on Saturdays/Sundays required.
Key Tasks and Responsibilities:
Respond promptly and effectively to incident cases, spare part cases, warranty cases, delivery quality cases, and robot repair cases.
Provide on-site support to partners and trade shows as needed, demonstrating proficiency in all AutoStore modules
Attend and actively participate in weekly Technical Support Specialist TSS/TSS Lead meetings to stay updated and contribute insights
Proactively meet personal and team key performance indicators (KPIs) to ensure efficient support delivery
Contribute to the knowledge base by writing informative articles to assist partners in troubleshooting and resolving issues
Serve as an instructor in AutoStore Academy trainings, sharing expertise and best practices with partners
Maintain a thorough understanding of internal procedures and processes outlined in the Technical Support Specialist Rulebook
Collaborate closely with internal teams, including Sales, R&D, and others, to ensure readiness for service and support and provide valuable feedback from the support department
Foster trusted relationships with partners and key stakeholders, ensuring effective communication and problem resolution
Actively seek new knowledge
Apply analytical thinking to break down complex problems
Understand and can explain the key elements of AutoStore technology and business model
Make relevant knowledge accessible for others
Uphold a calm mindset when under pressure and in times of uncertainty
Work weekend shifts and participate in our on-call rotation.
Expect to regularly travel 10%-20% of the time
Key Qualifications:
1+ years of experience in a hands-on mechanically or electrically focused technical environment
Bachelor's degree in Mechanical Engineering, Robotics, or related technical discipline preferred (extensive relevant experience may substitute)
Demonstrated ability to quickly master complex technical systems
Strong aptitude for both technical problem-solving and customer training
Excellent communication and relationship-building skills
Willingness and ability to travel 10-20% of the time
We Offer:
AutoStore believes in taking care of employees and is dedicated to providing a supportive and rewarding work environment. Join us in our mission to store and move things for everyone, everywhere.
Comprehensive Medical, Dental, and Vision plans
Health Savings Account (HSA) with a company contribution
Generous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents
Retirement 401(k) plan with employer match and discretionary profit sharing contribution
Educational assistance and professional development programs including mentorship/coaching programs with external industry leaders
Additional benefits include Group Life Insurance, Voluntary Additional Life Insurance, Disability Insurance, Employee Assistance programs, and more!
AutoStore is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Skills Required
- 1+ years of experience in a hands-on mechanically or electrically focused technical environment
- Bachelor's degree in Mechanical Engineering, Robotics, or related technical discipline (or extensive relevant experience)
- Demonstrated ability to quickly master complex technical systems
- Strong aptitude for technical problem-solving and customer training
- Excellent communication and relationship-building skills
- Willingness and ability to travel 10-20% of the time
- Availability to work weekend shifts (Saturdays/Sundays) and participate in on-call rotation
AutoStore Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AutoStore and has not been reviewed or approved by AutoStore.
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Retirement Support — Retirement programs include a 401(k) with employer contributions alongside profit sharing, indicating meaningful long-term savings support. Governance materials emphasize alignment of pay and employment terms across the organization, reinforcing structured retirement-related practices.
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Healthcare Strength — Medical, dental, and vision coverage are described as comprehensive with high employer cost share, supplemented by company-funded HSA contributions. Income protection and life insurance are included, enhancing overall health and security benefits.
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Leave & Time Off Breadth — Time off is positioned as flexible with unlimited PTO, paid sick time, and paid volunteer days. Flexible work arrangements (remote, hybrid, in-office) further support work-life balance.
AutoStore Insights
What We Do
Welcome to AutoStore, where we make space and storage simpler! AutoStore™, founded in 1996, is a warehouse robot technology company that invented and continues to pioneer cube storage automation, the densest order-fulfillment solution in existence. Our focus is to marry software and hardware with human abilities to create the future of warehousing. The company is global, with over 950+ systems in 45 countries in a wide range of industries. All sales are distributed, designed, installed, and serviced by a network of qualified system integrators we call "partners". Figuring other industries could benefit from this new cube storage automation concept, Arrow Electronics acquired Hatteland Electronic in 2000. The funding enabled Hatteland Group to invest in AutoStore, and from that moment the commercialization period started. The mature and robust product called AutoStore was to become the backbone of the Hatteland Group and it was ready to conquer the world. In 2021, investment powerhouse SoftBank became an AutoStore shareholder following prior acquisitions by Thomas H. Lee Partners, L.P. and EQT Private Equity. Today, with more than 950 systems and 40,000 robots across 45 countries, AutoStore is poised to continue its aggressive global expansion.
Why Work With Us
AutoStore is positive, strong, and humble community. We started amongst neighbors in a small town in Norway. We believe to treat our neighbors with respect and care. We drive and cherish this community feeling, even as we grow beyond our original borders. Here we provide opportunity, growth, and flexibility to live our best lives!
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