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Provide first-contact remote technical support for workstations, servers, and networks; triage and document incidents, troubleshoot Windows/macOS and Microsoft 365 issues, use ticketing and RMM tools, escalate to engineers, manage priorities, and maintain clear customer communication.

The EVP of Product will lead Thrive's product strategy across multiple domains, focusing on AI integration, portfolio standardization, and operational efficiency for managed services.

The role involves collaborating with clients on cybersecurity assessments, developing strategies, and presenting findings while managing relationships and guiding technology investments.

The EVP of Product leads Thrive's product strategy, driving AI, cybersecurity, and cloud solutions while managing a large, integrated product lifecycle to enhance margins and operational efficiency.

Provide deskside support for client issues, troubleshoot hardware, software, network problems, document solutions, and assist with Tier 2-3 support. Requires 3+ years in end-user support and certifications.

Lead day-to-day operations and support of the ServiceNow digital platform. Manage a global technical team to implement, configure, integrate, upgrade, and secure ServiceNow modules (ITSM, CSM, Workspace, CMDB). Develop governance, operational playbooks, QA/change management, performance reporting, and mentor ServiceNow staff while driving continuous improvement and scalable workflows.

Client-facing GRC consultant to assess, establish, and maintain cybersecurity compliance programs. Conduct control assessments, gap analyses, risk assessments, evidence collection, audit support, and client advisory across frameworks (NIST 800-171/CMMC, SOC 2, ISO 27001, HIPAA, PCI DSS, NIST CSF, CIS). Manage multiple clients, update dashboards, document controls, and recommend maturity improvements.

Hunt and close new mid-to-large enterprise clients for Thrive's technology managed services. Prospect regionally, convert inbound leads, build pipeline, negotiate contracts within margin guidelines, use Salesforce to manage forecasts, collaborate with internal technical resources, attend industry events, and travel up to 20% for client meetings.

Provide first-contact remote technical support for workstations, servers, and networks. Triage and document incidents, troubleshoot Windows/macOS and Microsoft 365 issues, use ticketing and RMM tools, escalate to engineers when needed, manage priorities and client expectations, and participate in after-hours/on-call rotations.

Hunt and close new mid-to-large enterprise clients for Thrive's Technology Managed Services platform. Prospect regionally, convert inbound leads, build pipeline, negotiate contracts within margin parameters, use Salesforce CRM, collaborate with inside sales and technical teams, represent Thrive at industry events, and travel up to 20% for client meetings.