Responsible for managing the day-to-day operations and support of our core ERP, currently ServiceNow, and related software (the “digital platform”); collaborate closely with peers, senior management, and other business stakeholders to help identify, assess, implement, operationalize, and support digital platform capabilities in support of strategic objectives and operational requirements; manage a global technical team tasked with configuring and supporting the digital platform; provide leadership, guidance, and mentorship to ServiceNow resources, ensuring efficient task completion and adherence to best practices; ensure the health and security of ServiceNow through timely patching and upgrades, QA, change management, and continuous improvement of practices and procedures; lead initiatives to enhance platform functionality, streamline processes, and promote operational efficiency; manage the development of a support playbook with repeatable processes; performance reporting through proactive reviews validating process adherence as well as identification of areas for improvement.
***Telecommuting permitted, can live anywhere in US and perform work from home.**
Requirements:
- Master’s degree in Management Information Systems, or closely related field.
- 7 years of ServiceNow experience that includes implementation experience, including development and configuration.
Other special requirements:
Minimum of 3 years’ experience as an Architect; minimum of 3 years’ experience managing global delivery teams and offshore resources to support 24/7 service operations including hiring and supervisory experience of ServiceNow talent; strong experience with business processes and translating them into ServiceNow workflow design among main ServiceNow products (including ITSM, CSM, Workspace, CMDB, Domain Separation); strong experience with integrating other systems into ServiceNow; prior knowledge about designing scalable workflows, optimizing asset management processes, and integrating with other ITSM tools and enterprise applications; ability to write glide scripting, JavaScript and read and interpret all developers’ code; solid experience implementing governance models, operational playbooks, and continuous improvement frameworks; prior experience managing platform upgrades, module deployments, and custom development initiatives.
***This position is eligible for our employee referral bonus program. Current employees are encouraged to refer qualified candidates in accordance with our employee referral policy.***
Skills Required
- Master's degree in Management Information Systems or closely related field
- 7 years of ServiceNow experience including implementation, development, and configuration
- Minimum 3 years' experience as an Architect
- Minimum 3 years managing global delivery teams and offshore resources supporting 24/7 operations, including hiring and supervision
- Strong experience translating business processes into ServiceNow workflow design across ITSM, CSM, Workspace, CMDB, and Domain Separation
- Strong experience integrating other systems into ServiceNow
- Experience designing scalable workflows, optimizing asset management, and integrating with other ITSM tools and enterprise applications
- Ability to write Glide scripting and JavaScript and read/interpret developer code
- Experience implementing governance models, operational playbooks, and continuous improvement frameworks
- Prior experience managing platform upgrades, module deployments, and custom development initiatives
Thrive Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thrive and has not been reviewed or approved by Thrive.
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Leave & Time Off Breadth — Paid annual leave and holidays are positioned as part of the standard offering, which can strengthen total rewards beyond base pay. Flexible schedules are also described as available, supporting work-life needs.
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Retirement Support — A 401(k) with company match is explicitly included in the benefits package, indicating employer participation in long-term savings. This feature can meaningfully add to overall compensation value for eligible employees.
Thrive Insights
What We Do
Thrive is a leading provider of NextGen managed services designed to drive business outcomes through application enablement and optimization. The company’s Thrive5 Methodology utilizes a unique combination of its Application Performance Platform and strategic services to ensure each business application takes advantage of technology that enables peak performance, scale, and security. Hundreds of clients rely on Thrive to drive operational efficiencies, security compliance, high availability, and hardened reliability, both on-premise and in the Cloud. The company’s proven approach to managed services enables enterprises all of sizes to realize their goals, for today and tomorrow.
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