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Provide technical leadership for Java-based enterprise SaaS platforms, distributed systems, and cloud-native services. Lead architecture and technical strategy across teams, conduct architecture reviews, establish engineering standards, and deliver secure, scalable, highly available software. Collaborate with Engineering, Product, Security, and Architecture leaders on platform modernization, cloud transformation, microservices, event-driven systems, and AI-enabled production capabilities.

Manage a portfolio of commercial accounts, build stakeholder relationships, develop account plans, and identify retention, upsell, cross-sell, and expansion opportunities. Monitor customer adoption, achieve revenue objectives, maintain accurate Salesforce pipelines and forecasts, and collaborate with Customer Success, Sales Engineering, Marketing, and other teams to deliver customer value.

Support day-to-day communications across multiple brands: create/manage newsletters and email campaigns, schedule social media, assist campaign execution, maintain calendars, perform QA, and use AI tools to streamline content and workflows.

Create and edit B2B content to enable MSP partners: blogs, gated resources, webinar decks, scripts, social/ad copy, and partner-facing materials. Ensure consistent brand voice, SEO/AIO optimization, CMS publishing, and collaboration with internal teams and MSP partners to drive engagement and timely delivery.

Provide proactive executive support to two VP-level GTM leaders by managing calendars, travel, meetings, communications, and confidential information. Coordinate leadership meetings, sales reviews, agendas, materials, action items, and follow-up. Partner cross-functionally with Sales, Finance, Marketing, Operations, and Customer Success teams, support strategic initiatives, and improve executive organization and efficiency.

Manage strategic B2B customer accounts by building executive relationships, driving retention, renewals, upsell and cross-sell growth. Lead account plans, executive business reviews, performance reporting, roadmap alignment, and risk mitigation. Collaborate with Sales, Product, Support, Customer Success, and technical teams to improve onboarding, adoption, satisfaction, and issue resolution. Provide customer advocacy and market insights while positioning IT and cybersecurity solutions as long-term strategic investments.

Manage and expand existing customer accounts through upselling and cross-selling Kaseya’s IT management and cybersecurity solutions. Build relationships with decision-makers, develop account strategies, monitor adoption metrics, achieve sales quotas, maintain Salesforce records, and collaborate with Customer Success and Sales teams to drive customer satisfaction and revenue growth.

Manage and expand existing B2B customer accounts by identifying upsell and cross-sell opportunities, strengthening client relationships, driving revenue, monitoring adoption metrics, exceeding sales quotas, and maintaining accurate CRM records in Salesforce. Collaborate with Customer Success and Sales teams to support customer outcomes and develop account-specific growth strategies.

The Staff Product Manager defines Kaseya's platform strategy for identity and entitlement management, driving cross-functional collaboration and business outcomes while mentoring junior PMs.

Design and maintain statistical and optimization models for global compensation programs; perform regression and predictive analyses; configure and test compensation systems (Oracle HCM); create Power BI decision-support visualizations; ensure data quality and compliance; lead UAT and present findings to HR, Finance, and business leaders.