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Connect customers with the appropriate points of contact, answer basic account questions, and manage Salesforce queues. This on-site role supports a healthcare SaaS company's customer experience and offers a pathway into customer success, technical support, or account management.

Serve as the technical expert for assigned customer accounts, troubleshooting complex issues, monitoring customer health, supporting onboarding and integrations, and driving product adoption. Collaborate with Customer Success, Support, Product, and Engineering teams to resolve escalations, prevent recurring problems, improve system performance, and provide technical guidance that strengthens customer satisfaction, value, and retention.

Manage customer accounts throughout onboarding, adoption, retention, and expansion. Build trusted relationships, understand customer workflows, monitor account health, identify risks and growth opportunities, resolve concerns, and help customers achieve measurable value. Collaborate with Technical Success, Support, Product, and Sales teams to advocate for customers and deliver an exceptional experience.

The Sales Development Representative will generate leads, qualify prospects, and create strategic messaging to support the sales team. Responsibilities include managing pipelines and achieving sales quotas.

Aloha is open to applications for various unlisted roles. Interested candidates should apply directly and message the Recruiter on LinkedIn.