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Leads customer success for a major global account while managing an enterprise CSM team. Drives product adoption, retention, renewals, expansion, executive engagement, account planning, QBRs, and escalations. Partners with Sales, Product, Engineering, and leadership to manage strategic plans, contractual commitments, KPIs, quality issues, product lifecycles, and client feedback. Mentors CSMs and promotes operational excellence and continuous improvement.

Develop and deploy AI agents using Gracenote MCP servers, lead technical pre-sales and proofs of concept, architect enterprise integrations, guide customer implementations, and advocate for product improvements. The role requires translating complex AI architectures into business solutions, supporting API integrations, and engaging stakeholders from executives to developers. Travel to customer sites globally may reach 40%.

Leads enterprise business development for Nielsen Marketing Cloud Data Enrichment, driving new revenue, strategic partnerships, and consultative sales. Analyzes clients’ first-party data gaps, positions audience data solutions, demonstrates ROI through match rates and clean-room pilots, and explains data interoperability, privacy technologies, and supply path optimization. Engages CMOs and senior data, analytics, privacy, and research leaders while co-selling with DSP, SSP, and retail media partners.

Build and lead Nielsen Customer Support’s knowledge program, owning customer-facing and internal content quality, governance, coverage, publishing standards, and effectiveness. Establish and mature KCS workflows, coach support teams, identify knowledge gaps, improve self-service outcomes, and measure program adoption and content performance. Partner with the Help Center Product Manager on information architecture, search, analytics, and customer journeys while serving as the organization’s KCS expert.

Leads complex pre-sales engagements for Nielsen’s advertising measurement and outcomes solutions. Owns strategic sales strategy, pipeline management, enterprise deal architecture, demonstrations, pricing, account planning, and revenue growth. Acts as a senior advisor to executive stakeholders, translates complex analytics into value propositions, develops cross-sell and upsell opportunities, improves sales processes, and mentors other solution consultants.

Lead expense forecasting, budgeting, headcount and labor-cost modeling, variance analysis, and financial reporting for corporate support functions. Partner with senior leaders to explain cost drivers, optimize budgets, improve KPIs, automate planning processes, and deliver actionable insights. Independently execute complex FP&A deliverables, develop financial models, monitor vendor and software expenses, and lead moderately complex functional initiatives.

Leads global product marketing for Gracenote’s data, IDs, and AI-powered solutions. Owns go-to-market strategy, positioning, commercialization, launches, adoption, and expansion. Builds PMM charters, processes, messaging, buyer personas, enablement, competitive intelligence, and measurement frameworks. Partners with Product, Sales, Customer Success, and Marketing to influence roadmaps and drive revenue. Develops the PMM team through coaching, operating-model design, career paths, and strategic capability building in a global, matrixed environment.

Lead full-cycle sales to grow Nielsen Analytics revenue in the Digital Publisher vertical: prospect, negotiate and close complex analytical deals, exceed quota, develop go-to-market strategies, serve as subject-matter expert, manage pipeline and collaborate cross-functionally with account, product, and marketing teams.

Lead product-to-market strategy for Nielsen products: define positioning, shape roadmap with Product, build scalable GTM operations, enable Sales with assets, and translate customer insights and competitive intelligence into actionable launches and category leadership.

Own product go-to-market for Nielsen: translate customer insights into positioning, influence product roadmaps, build scalable GTM operations and launch engines, enable sales with assets, and drive competitive intelligence across Product, Sales, and Marketing.