Top Tech Jobs & Startup Jobs

Builds and leads Nielsen Customer Support’s knowledge program, owning customer-facing and internal content quality, governance, coverage, publishing standards, and effectiveness. Establishes and matures KCS workflows, coaches support teams, identifies knowledge gaps, improves self-service content, and measures adoption and program health. Partners with the Help Center Product Manager on information architecture, search, analytics, customer journeys, and self-service performance.

Own strategic account expansion sales for Nielsen Bi-Directional, translating client business questions into privacy-safe data enrichment and audience analytics use cases. Lead discovery, ROI modeling, proof-of-concept engagements, and enterprise sales cycles through renewable agreements. Explain clean-room architecture to business, technical, legal, and privacy stakeholders; navigate governance requirements, differentiate against competitors, and position solutions for downstream account growth.

Leads Nielsen’s post-purchase retention marketing strategy across global enterprise and mid-to-long-tail customers. Builds white-glove account programs, automated lifecycle journeys, CRM segmentation, customer communities, events, churn mitigation, win-back campaigns, health scoring, and cross-sell initiatives. Partners with Sales, Product, and Research to unify customer experiences and inform product strategy while influencing executive stakeholders and leading cross-functional teams.

Own and scale Nielsen’s B2B demand generation strategy across enterprise growth portfolios. Lead ABM campaigns, multi-channel paid media, lead scoring, funnel analytics, Salesforce dashboards, pipeline attribution, sales alignment, SLA governance, re-nurture programs, and data hygiene. Manage external media and creative agencies, optimize campaign performance, and translate metrics into growth recommendations. The role requires strong cross-functional leadership, enterprise marketing expertise, and hands-on proficiency with ABM, CRM, advertising, and AI tools.

Lead sales for Nielsen Analytics within the Digital Publisher vertical: own full sales cycle, exceed revenue quota, develop go-to-market strategy, create technical analytics solutions, collaborate cross-functionally, manage pipeline and forecasting in Salesforce, and close complex six-figure deals with large media and tech clients.

Leads technical pre-sales, solution architecture, proof-of-concept development, customer onboarding, and implementation for Gracenote metadata and AI products. Conducts discovery sessions and workshops, guides client engineering teams through API and agentic integrations, prototypes AI agents, supports production adoption, creates technical documentation, and translates customer needs into product roadmap input. Requires customer travel primarily across North America up to 30% of the time.

Lead full-cycle sales to grow Nielsen Analytics revenue in the Digital Publisher vertical: prospect, negotiate and close complex analytical deals, exceed quota, develop go-to-market strategies, serve as subject-matter expert, manage pipeline and collaborate cross-functionally with account, product, and marketing teams.

Own and improve the global lead-to-close process for sales teams. Design workflows, tools, SLAs, KPIs, dashboards, and reporting; identify conversion bottlenecks; train and coach sellers; monitor process adherence; and partner with Marketing and regional Sales Operations teams. Support U.S. mid-market and small enterprise sellers while maintaining consistency across EMEA and Asia/Pacific. Present performance insights and process updates to senior leadership, including the CRO.

Lead product vision and execution for Nielsen ONE Reporting across dashboards, APIs, and AI integrations. Own roadmap, prioritize features, guide product managers, run discovery/VOC, support commercial activities, and measure product performance to drive delivery and optimization.

Lead U.S. sales strategy and revenue growth for Nielsen’s Sports Measurement Solutions portfolio. Acquire new clients, expand strategic accounts, manage complex sales cycles, forecast revenue, negotiate agreements, and build executive relationships across brands, agencies, and publishers. Partner with Product, Technology, Operations, Legal, Finance, and Consulting teams to develop solutions and improve sales processes. Mentor sales professionals, manage performance, advocate for product innovation, and represent Nielsen through industry thought leadership.