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Write and optimize digital-first copy across SMS, email, social, ads, and web. Develop and evolve brand tone of voice, build AI-enabled copy systems and prompts, use performance data and A/B tests to iterate messaging, and support multi-location franchise marketing with occasional print collateral.

Lead creative vision across Neighborly brands: develop campaign concepts and creative platforms, translate marketing goals into print/digital/video work, provide art direction and copywriting, manage designers and Jr. Creative Director, align output to brand standards, partner with marketing, present to stakeholders, and refine creative using performance data.

The role involves overseeing paid media strategies for the brand, ensuring effective ad placements and maximizing ROI.

Lead integrated paid, owned, and SEO media strategy with AI-driven discovery and LLM optimization. Translate business goals into KPI-driven media plans, build AI-powered frameworks for franchise media, scale AI applications for audience targeting and content, and partner with Product/Martech/Data to enable machine-readable discovery and agency performance.

The User Experience Lead will define UX requirements, develop designs and prototypes, and collaborate with teams to deliver engaging design solutions that align with business goals.

Part-time internship developing and maintaining custom applications using Microsoft .NET/C#, implementing SOAP and REST APIs, researching and recommending solutions to meet business requirements, and working autonomously within a hybrid team environment.

Coordinate and schedule Amazon haul-away and pickup appointments, communicate with customers and franchise owners, monitor and update order statuses across systems, escalate issues, maintain accurate documentation, assist with order clean-up, and support national account scheduling needs to meet SLAs and drive high appointment completion and customer satisfaction.

Handle inbound/outbound customer interactions to generate leads and follow up on estimates; schedule and coordinate glass installations; place and receive orders; confirm appointments; process payments and invoicing; communicate with insurance; provide excellent customer service and perform general administrative tasks.

Manage and drive local integrated marketing strategies for franchise owners, focusing on acquisition, retention, and lead generation. Execute and monitor local campaigns (online and offline), optimize budgets and PPC performance, create pre-/grand-opening plans, and coach franchisees to meet lead and revenue targets.

Develops and delivers technical and regulatory training for franchise owners and service staff, provides pest management technical support, ensures compliance, evaluates products/equipment, manages training records and LMS content, and tracks training effectiveness.