Marketing Support Specialist

Are you looking for a place where you can bring your drive for identifying, researching, and resolving marketing issues while providing responsive customer support?  

Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.

The Marketing Support Specialist is a role within the marketing team and the Local Performance Marketing Team. The Marketing Support Specialist will report to the Marketing Support Manager. The successful candidate will have a basic understanding of marketing tactics and tools, be driven, have an aptitude for learning and demonstrate superior customer service skills. 

This position provides effective evaluation of franchise owner needs and, in all cases, uses good judgment and timeliness in responding to and resolving each issue to the franchisees’ satisfaction. Resolution includes but is not limited to the following: Identify, research, and resolves problems, timely response to telephone calls and email requests for support. The position also requires accurate documentation and monitoring of the franchise owner inquiry to ensure a timely resolution.

Bring your experience and be empowered to innovate. 

As an Marketing Support Specialist on the Marketing Squad team, a typical day for you will include: 

• Build a strong working knowledge of internal and external marketing platforms and systems.  

• Support franchise owners with product training, knowledge, and expertise. 

• Respond to support requests via phone or email, and sometimes with video call. 

• Keep accurate records of all support requests, internal research and applied resolutions using the appropriate ticketing system. 

Bring your skills and be inspired to achieve success. 

Required Qualifications: 

• High School Diploma or GED. 

• Minimum of two years of experience in Accounts Payable, Accounts Receivable, and/or a shared services environment. 

• Experience working with ERP systems and financial applications, with the ability to quickly learn new technologies. 

• Intermediate to advanced Microsoft Excel skills, including experience with reporting, data validation, and financial analysis. 

• Strong technical aptitude and problem-solving skills, including the ability to troubleshoot system or process issues. 

• Strong organizational and time-management skills with the ability to manage multiple priorities and meet deadlines. 

Preferred Qualifications: 

• Associate degree in Accounting or related field. 

• Experience with financial systems such as Concur, Microsoft Dynamics, Great Plains, or similar platforms. 

• Experience partnering with Information Systems (IS) teams on troubleshooting, system enhancements, user acceptance testing (UAT), implementations, or process automation. 

Work Environment & Schedule: 

• Full-time, Monday–Friday, 8:00 AM–5:00 PM CT. 

• Hybrid work model 

• Office locations: 

• 500 E John Carpenter Fwy, Irving, TX 

• 1010 N University Parks Drive, Waco, TX. 

• Competitive Pay: Commensurate with experience. 

• Benefits: Comprehensive benefits offerings available through Neighborly. Benefits: Neighborly Benefits 

• Financial Benefits: Equity and bonus opportunities.

Physical Requirements:

The physical demands described here are representative of those required to successfully perform the essential functions of this role. The Associate must be able to stand and sit in an office environment; see, hear, and communicate effectively; and use standard office equipment and computers. This role also requires the ability to lift and move equipment, supplies, and materials, including items weighing up to 25 pounds.   

The Associate is exposed to typical office working conditions. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions. These statements are intended to describe the general nature and level of work performed and are not an exhaustive list of all responsibilities. We reserve the right to modify this job description at any time.      

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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