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Sells Ricoh’s hardware, software, and professional services portfolio to enterprise accounts within an assigned territory. Develops account strategies, wins new business, expands existing accounts, presents proposals and demonstrations, negotiates solutions, manages customer relationships, and meets gross profit targets. The role requires expertise in digital printing, complex technology solutions, capital equipment sales, and business-to-business selling, with daily customer site visits and possible overnight travel.

Provides hands-on hospitality, conference room, document production, mail, shipping, records, and administrative support in a legal office. Coordinates catering, maintains meeting spaces and supplies, processes confidential legal documents, supports scanning and formatting workflows, manages records and tracking logs, and provides floor support to attorneys, paralegals, legal assistants, clients, and vendors.

Handles escalated customer issues, identifies root causes, coordinates timely resolutions, supports frontline teams, and de-escalates challenging interactions. Maintains accurate customer records, assists with training and onboarding, develops knowledge articles, supports process improvements and UAT, and manages system-generated workflows and technician assignments. Requires strong communication, problem-solving, conflict-resolution, multitasking, and mentoring skills in a high-volume contact center environment.

Operates high-volume copiers and bindery equipment; performs scanning, copying, sorting, mailing, shipping, receiving, and supply distribution. Troubleshoots equipment, maintains service and inventory records, coordinates service calls, handles customer inquiries, and may provide reception, filing, conference-room setup, building moves, light maintenance, and cleaning. Requires occasional travel between buildings, physical handling of materials, and possible off-hours support.

Leads operations for assigned global and vertical customer accounts across North America. Oversees employees and managers, manages customer relationships, P&L, contracts, service-level agreements, implementations, operational best practices, profitability, talent development, and retention. Drives process improvement, automation, change initiatives, vendor coordination, risk management, and customer satisfaction while identifying service growth opportunities. Requires periodic customer site visits and overnight travel.

Manages daily operations for a small- to medium-sized site and supervises a small team. Oversees contracted copy, courier, print, hospitality, imaging, and mail services; ensures staffing, quality, SLAs, customer satisfaction, reporting, and contractual compliance. Responsibilities include employee coaching, performance management, training, workflow improvement, issue resolution, customer communication, business reviews, and supporting financial and retention objectives.

Leads strategic sourcing and procurement across IT and other indirect spend categories. Responsibilities include market analysis, supplier selection, RFPs, contract negotiation, category strategy, supplier performance management, risk mitigation, compliance, cost savings, and total-cost-of-ownership analysis. The role partners with stakeholders and senior leadership to develop business cases, optimize supplier relationships, and deliver value while ensuring quality, service, and regulatory standards.

Operates high-volume printing, copying, inserting, bindery, mailing, shipping, and receiving equipment in a fulfillment center. Sorts and distributes mail, prepares detailed mail pieces, maintains equipment and service logs, tracks supplies and billing, performs deliveries, handles customer inquiries, and supports filing, room setup, housekeeping, and light maintenance. Requires flexibility for multi-shift schedules, weekends, overtime, and occasional emergency response.

Manages daily operations of a single-person office services site, including mailroom, copy, scanning, courier, reception, shipping, and print services. Operates office and imaging equipment, coordinates vendors and facilities, manages supplies and conference room resources, completes work orders and inspections, supports customers, gathers operational data, prepares reports, and meets service-level and financial goals.

Manages complex business-process and workflow solution sales from prospecting through close. Develops C-suite relationships, creates demand, leads capture efforts and technical bids, shapes client requirements, builds differentiated value propositions, and coordinates internal and partner resources. Conducts competitive, market, financial, and strategic analyses while aligning Ricoh solutions to enterprise business outcomes. Requires strong sales-process expertise, technical understanding of IT environments, executive communication, negotiation, and leadership skills.