Legal Senior Onsite Service Specialist
$19.46 - $25.13 per hour
Provides direct hands-on support within a legal office environment. Performs various office support tasks including copy, production, scanning, mail and shipping, records support, hospitality services, conference room setup and scheduling, receptionist backup, direct floor support, and light facilities support.
The Senior Legal Onsite Service Specialist must possess a high level of professionalism, presentation skills, interpersonal etiquette, and customer service skills to effectively communicate with attorneys, partners, clients, vendors, and support staff.
This position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager.
What We're Looking For Required Experience- Strong customer service and hospitality experience.
- Experience supporting clients, guests, or executive-level professionals in a fast-paced environment.
- Experience with conference room setup, meeting support, catering coordination, or workplace hospitality services.
- Ability to manage multiple priorities while maintaining a professional demeanor.
- Intermediate computer skills including Microsoft Office, email, and data entry.
- Ability to perform light physical duties, including moving tables, chairs, supplies, and setting up meeting spaces
- Legal industry experience preferred.
- Experience with records management, document production, scanning, printing, and mail services.
- Knowledge of legal workflows, court filings, depositions, transcripts, discovery documents, and closing binders.
- Familiarity with document management and cost recovery systems such as Copitrak or Equitrac.
- Set up and maintain conference rooms and meeting spaces.
- Coordinate food and beverage service for meetings and events.
- Prepare and display catered meals and refreshments.
- Restock snacks, beverages, and coffee stations.
- Maintain hospitality inventories and order supplies as needed.
- Ensure conference rooms and common areas are organized and presentation-ready.
- Perform document production, scanning, copying, finishing, and distribution.
- Handle confidential legal documents and records.
- Support legal records management and document workflows.
- Complete file conversions, OCR processing, FTP transfers, and document formatting using Microsoft Office and Adobe Acrobat.
- Assist with offsite trial preparation and project coordination.
- Process incoming and outgoing mail and packages.
- Coordinate shipping and receiving activities.
- Maintain departmental logs, records, tracking reports, and supply inventory.
- Provide direct floor support to attorneys, paralegals, legal assistants, and administrative staff.
- High School Diploma or GED required.
- 1-2 years of related office services, hospitality, administrative support, or legal support experience required.
- Minimum of 2 years of legal industry experience preferred.
- Excellent customer service, interpersonal, and communication skills.
- Ability to work independently and prioritize multiple assignments.
- Strong attention to detail and commitment to quality service.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Skills Required
- High school diploma or GED
- 1-2 years of related office services, hospitality, administrative support, or legal support experience
- Strong customer service and hospitality experience
- Experience supporting clients, guests, or executive-level professionals in a fast-paced environment
- Experience with conference room setup, meeting support, catering coordination, or workplace hospitality services
- Ability to manage multiple priorities while maintaining a professional demeanor
- Intermediate computer skills, including Microsoft Office, email, and data entry
- Ability to perform light physical duties, including moving tables, chairs, supplies, and setting up meeting spaces
- Excellent customer service, interpersonal, and communication skills
- Ability to work independently and prioritize multiple assignments
- Strong attention to detail and commitment to quality service
- Legal industry experience
- Minimum of 2 years of legal industry experience
- Experience with records management, document production, scanning, printing, and mail services
- Knowledge of legal workflows, court filings, depositions, transcripts, discovery documents, and closing binders
- Familiarity with document management and cost recovery systems such as Copitrak or Equitrac
Ricoh USA, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ricoh USA, Inc. and has not been reviewed or approved by Ricoh USA, Inc..
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Healthcare Strength — The company offers comprehensive medical, dental, and vision plans with configurable options, plus disability, life insurance, and an EAP. Feedback suggests coverage breadth is solid, with some noting low copays in certain plans.
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Retirement Support — A 401(k) with company match is available starting on day one. Feedback suggests the program is competitive in scope even if the match level is viewed as only average by some.
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Flexible Benefits — A configurable benefits marketplace with options like pet insurance, employee discounts, tuition reimbursement, and the ability to purchase extra vacation days offers choice. Feedback suggests flexibility and add‑ons help round out total rewards even when base pay feels light.
Ricoh USA, Inc. Insights
What We Do
Ricoh USA is an information management and digital services company connecting technology, processes, and people. As part of a global leader, we create competitive advantage for over 1.4 million businesses and solve problems for companies large and small. Every day our more than 90,000 global employees serve a vast array of industries designing and optimizing end-to-end business solutions. At the forefront of innovation, we use a wide range of systems, platforms, and image technology to make data accessible to people faster and with more insight than ever before.
