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Manages a complex commercial loan and deposit portfolio for major businesses. Responsibilities include evaluating credit information, recommending relationships, maintaining portfolio quality and complete credit files, retaining and servicing clients, soliciting new business, cross-selling banking products, monitoring market trends, and representing the bank in community activities. May coach junior relationship managers.

Supports Enterprise Design System team operations, work intake, requirements readiness, sprint and release coordination, documentation, meeting facilitation, accountability, and delivery metrics. The role improves Agile operating rhythms, identifies risks and blockers, coordinates cross-functional stakeholders, tracks progress, and facilitates retrospectives and continuous improvement across technology, design, content, research, product, and engineering teams.

Develop and support enterprise applications using C#, .NET, and Azure. Build scalable APIs, microservices, event-driven solutions, cloud architectures, and data pipelines. Apply AI-assisted development and agentic workflows, conduct code reviews, manage source code, analyze requirements, and collaborate with technical and business stakeholders while following SDLC, risk, regulatory, and control standards.

Manages a complex, high-risk banking or call center department through subordinate managers. Oversees daily operations, strategic planning, customer escalations, disputed transactions, portfolio acquisition, collections analysis, regulatory compliance, internal controls, audits, budgeting, and process improvements. Leads staffing and performance management while coordinating with senior management, customers, vendors, agencies, attorneys, and regulators.

Serves as a strategic HR advisor to senior leaders, aligning people strategy with business objectives. Leads workforce planning, talent management, organizational design, leadership coaching, employee engagement, performance management, compensation cycles, and organizational change initiatives. Partners with HR Centers of Excellence and internal teams to implement HR programs, use workforce data, resolve complex HR issues, and support risk and regulatory compliance across multiple business lines.

Manages a contested foreclosure and mortgage default unit of approximately 10 employees. Oversees customer service, collections, account servicing, disputed transaction resolution, customer negotiations, loan onboarding, month-end reporting, process improvement, risk controls, regulatory compliance, audits, and staffing decisions. Exercises charge-off authority and manages workflow involving customers, vendors, and outside agencies.

Lead multiple cybersecurity departments to define and execute strategy, manage budget and people, oversee incident response and risk measurement, select security technologies, drive continuous improvement, ensure regulatory compliance, and coordinate with senior leadership, regulators, and vendors to protect the Bank's digital assets.

Serve as strategic HR advisor to senior leaders, align people strategy to business objectives, lead workforce planning, talent management, performance and compensation processes, drive organizational design and change efforts, leverage HR analytics, and partner with HR COEs to solve complex human capital issues and improve engagement and operational efficiency.

Provide high-level administrative support to legal division executives: manage calendars, screen and schedule meetings, coordinate travel and itineraries, prepare correspondence, reports, presentations, research and compile project materials, liaise with bank personnel, and handle day-to-day operational matters.

Lead Cloud and Generative AI FinOps programs across Technology, Finance, Procurement, and Business teams. Establish governance, budgeting, forecasting, cost allocation, and reporting; analyze consumption and financial data to drive optimization and ROI; manage large, cross-functional projects; implement change management and internal controls; and engage senior stakeholders to align cloud and AI investments with strategic objectives and regulatory expectations.