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Lead HR strategy and operations for the Cincinnati pharmaceutical manufacturing site while supporting Indianapolis and Manati locations. Responsibilities include workforce planning, talent management, succession planning, performance management, employee relations, change management, leadership coaching, and development of the HR team. The role partners with senior leaders and HR Centers of Excellence to strengthen engagement, operational effectiveness, compliance, and organizational capability across a complex, regulated, multi-site environment.

Provides strategic HR leadership for global Service and Finance organizations. Responsibilities include organizational design, workforce and succession planning, change management, leadership development, talent and performance management, employee engagement, retention, and people analytics. The role partners with senior executives, coaches leaders, strengthens organizational capability, and develops people strategies in a complex global matrixed environment.

Responsible for selling laboratory consumables, diagnostic supplies, and instrumentation within an assigned territory. Develops customer relationships, manages sales pipelines, creates territory strategies, leads pricing and negotiations, introduces products, monitors competitors, maintains records, and meets sales and profitability targets. The role serves healthcare, laboratory, hospital, physician, and retail customers and requires frequent customer engagement and travel to customer locations.

Generates and analyzes contact center workforce reports, identifies trends and anomalies, and presents insights to internal and external stakeholders. Manages real-time workforce scheduling for phone and non-phone work, supporting service-level and abandonment goals. Maintains data quality, privacy, compliance, and reporting documentation; enhances analytics tools and metrics; troubleshoots workflow issues; and supports software training and operations teams.

Leads commercial analytics and sales operations to improve sales processes, forecasting, pipeline management, KPI reporting, and operational efficiency. Manages teams and cross-functional initiatives while partnering with sales, marketing, finance, and other stakeholders. Develops sales incentive programs, optimizes processes, presents insights to executives, supports governance and compliance, and drives strategic change across a global organization.

Serves as a strategic HR partner to senior leaders across operations, finance, and R&D. Advises executives on organization effectiveness, talent strategy, leadership development, workforce planning, culture, succession, and business transformation. Leads people and organization initiatives, including organization design, change leadership, talent reviews, performance management, and total rewards. Uses business insights to align HR strategies with organizational priorities and performance in a complex global environment.

Leads Talent Acquisition digital projects from ideation through implementation, including workflow optimization, custom HR technology applications, agentic system deployment, testing, change management, vendor coordination, and issue resolution. Advises stakeholders on recruitment process improvements, manages project plans and dependencies, supports the Talent Acquisition technology stack, and enhances recruiter and candidate user experiences.

Manage complex domestic and international customer orders from purchase order receipt through shipment, delivery, invoicing, and installation readiness. Coordinate with sales, finance, legal, factories, logistics, service, customers, and carriers. Maintain accurate CRM and ERP data, resolve billing, customs, shipping, and configuration issues, support revenue recognition, ensure trade, SOX, legal, and ISO compliance, and contribute to process improvement and cross-functional projects.

Manage key scientific-industry accounts, develop strategic sales plans, build customer relationships, and increase revenue through consultative selling. Provide tailored product and service solutions by partnering with cross-functional teams, conducting customer visits, and engaging virtually. Meet sales targets while serving as a trusted advisor to laboratory, scientific, and healthcare customers. The role requires substantial territory travel and technical understanding of customer applications and workflows.

Leads commercial FP&A for Thermo Fisher’s Pharma Services Group, partnering with sales, marketing, operations, and finance leaders to improve forecasting, pipeline visibility, reporting, and financial performance. Oversees monthly, quarterly, and annual planning; develops executive dashboards and KPI reporting; drives process improvement and transformation initiatives; and manages a team of three analysts.