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Leads global End User Services for more than 15,000 devices, overseeing endpoint management, collaboration platforms, patching, vulnerability remediation, automation, and desktop engineering. Manages MSPs and vendors, establishes service metrics, drives M&A integration and tool consolidation, leads strategic projects, and supports long-term technology planning. Mentors three global team members and partners cross-functionally to improve end-user experience, governance, standardization, and enterprise readiness.

Designs and builds backend services and APIs integrating Connect with LinOS. Responsibilities include translating architecture into maintainable code, owning technical initiatives, conducting code reviews, improving testing and observability, mentoring engineers, supporting production systems, and using AI coding tools responsibly. The role requires strong object-oriented development, SQL, distributed systems, API design, troubleshooting, communication, and teamwork, with preferred experience in Node.js, TypeScript, React, SQL Server, industrial software, Datadog, Docker, and technical leadership.

Leads internal and external engineering teams building and supporting centralized billing applications, APIs, and integrations for the Quote to Cash process. Guides architecture and technical design, delivers software increments, mentors engineers, manages projects and budgets, and collaborates with business, product, data, and operations stakeholders. Requires knowledge of supply chain systems and periodic domestic travel.

Design and develop warehousing and supply chain operating solutions for new business pursuits and capital projects. Responsibilities include analyzing RFPs, validating and modeling data, calculating labor and equipment needs, developing pricing models, leading cross-functional reviews, validating implementation, conducting work and efficiency studies, and improving engineering standards and tools.

Provides analytical and operational support for North American employee benefit and wellness programs. Responsibilities include vendor coordination, SLA and invoice audits, financial analysis, budgeting, forecasting, compliance reporting, benefit case support, regulatory documentation, and project assistance for negotiations, M&A, and program improvements. The role researches benefit issues, identifies trends, prepares reports, and escalates complex matters to senior Benefits team members.

Leads sales process optimization, marketing-to-sales operations handoffs, Salesforce and marketing automation administration, workflow automation, CRM governance, reporting, funnel performance, and data quality initiatives. Translates business requirements into technical solutions, supports product delivery and roadmap planning, trains users, manages change, and collaborates across Sales, Marketing, Sales Operations, and Product Management. Provides coaching and guidance to a junior analyst.

Coordinate daily transportation operations, including shipment planning, load consolidation, pickup and delivery appointments, import/export processes, carrier tendering, routing evaluation, and accessorial cost communication. Provide customer support, resolve service issues, monitor carrier performance, and optimize freight costs and profit margins while meeting customer requirements.

Drive regional revenue and EBITDA growth through sales, pipeline management, and data-driven retention strategies. Manage opportunities in Salesforce, develop new-business strategies, conduct QBRs, negotiate contracts, forecast performance, and collaborate with Operations and Finance. Travel frequently to support customers, ensure satisfaction, and optimize networks while supporting VP of Business Development on sales initiatives.

Leads business development across Lineage’s U.S. operations by retaining customers, expanding new-business pipelines, achieving sales and EBITDA goals, forecasting revenue, conducting customer QBRs, identifying optimization opportunities, negotiating contracts, and supporting regional growth initiatives. The role collaborates with Operations, Finance, and other leaders while managing market strategy, customer satisfaction, and continuous improvement.

Serves as the strategic HR partner to IT leaders, aligning people strategies with technology business priorities. Responsibilities include organizational design, workforce planning, talent reviews, succession planning, performance and compensation support, leadership coaching, employee relations, investigations, change management, engagement analysis, and risk identification. The role requires independent judgment, executive presence, strong HR business partnering, and experience supporting complex technical organizations.