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Leads end-to-end UX research for healthcare products, including discovery planning, participant recruitment, interviews, surveys, usability testing, analysis, and synthesis. Translates qualitative and quantitative findings into product and design recommendations, partners with Product, UX Design, Engineering, and customer teams, communicates insights to leadership, and provides research project leadership.

Manages scheduling, capacity planning, delivery governance, portfolio risks, and go-live readiness for data migration projects. Coordinates Sales, Project Management, Resource Management, customers, and technical delivery teams to meet commitments. Maintains schedules, dashboards, metrics, and documentation; leads post-project reviews and process improvements. Supports AI-powered automation, reporting, forecasting, and responsible AI governance while ensuring security, compliance, and data privacy.

Executive leader responsible for defining and scaling PointClickCare’s enterprise data products strategy. Owns customer-facing data products, APIs, interoperability, marketplace capabilities, data monetization, and AI-enabled solutions. Leads portfolio strategy, investment priorities, commercial growth, partnerships, and ecosystem expansion while balancing privacy, regulatory compliance, and intellectual property protection. Builds and develops a senior product leadership organization and influences corporate strategy, customers, partners, analysts, and cross-functional stakeholders.

Leads Product Operations for Product and Engineering, establishing portfolio planning, governance frameworks, operating cadences, performance reporting, and decision-support processes. Partners with executive and cross-functional leaders to improve prioritization, execution predictability, organizational alignment, and operational effectiveness. Oversees continuous improvement, risk mitigation, product management capability development, and the leadership and development of Product Operations teams.

Own the architecture, governance, roadmap, and performance of Adobe Marketo Engage and the broader marketing automation ecosystem. Design lifecycle programs, lead nurturing, segmentation, scoring, integrations, and reusable automation templates. Manage Marketo-Salesforce data synchronization and other MarTech integrations, advise cross-functional teams, lead platform governance and security communications, mentor Marketing Operations, and advance analytics, operational improvement, and AI adoption.

Manage strategic enterprise healthcare accounts as a trusted executive advisor. Drive adoption, retention, growth, value realization, and measurable operational, financial, and clinical outcomes. Develop account plans, lead executive business reviews, identify performance opportunities and risks, coordinate cross-functional initiatives, and support value-based care, population health, care coordination, and payer-provider collaboration programs. Engage senior healthcare stakeholders across health systems, health plans, provider networks, and post-acute organizations.

Leads qualitative and quantitative market research to uncover customer, market, competitive, and healthcare insights. Designs and manages studies, analyzes data using statistical and AI-assisted tools, develops reports and dashboards, presents recommendations, maintains research quality, and coordinates external partners. Collaborates with product, engineering, sales, marketing, and customer success teams to influence product strategy, growth, innovation, and customer experience initiatives.

Own and execute PointClickCare’s brand content strategy across blogs, podcasts, web, and other formats. Responsibilities include editorial planning, writing, editing, production management, thought leadership development, content distribution, agency coordination, performance measurement, and optimization. The role also supports SUMMIT event content and employer brand initiatives while partnering closely with product marketing, demand generation, growth, HR, and talent acquisition teams.

Lead and coordinate high-visibility customer escalations across engineering, product, customer success, and support. Build the escalation management function, create data-driven recovery plans, use metrics to improve processes, and communicate outcomes to technical and executive stakeholders.

Lead and scale UX, content design, and user research across a complex B2B healthcare product portfolio. Define experience strategy, governance, design system adoption, AI-enabled interactions, and measurable UX quality metrics. Partner with Product and Engineering, reduce ambiguity, embed UX early in discovery, and build high-performing design teams to improve usability, adoption, accessibility, and customer satisfaction.