PointClickCare Jobs

Senior AI Architect (US)

PointClickCare

Senior AI Architect (US)

Posted Yesterday

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Hiring Remotely in USA

Remote

183K-229K Annually

Senior level

Healthtech • Software

The Role

Lead the architecture of PointClickCare’s AI Platform, including agentic runtime, MCP integration, model gateway, evaluation, and observability services. Guide AI engineers through technical decisions, design reviews, and mentorship. Partner with product teams to translate roadmaps into architecture requirements, document decisions, establish security and responsible AI standards, and provide reusable patterns that enable engineering teams to build scalable AI agents and solutions.

Summary Generated by Built In

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

**Travel to Office expectations**

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

Team Summary:

The AI Engineering team builds and operates AI Platform — the common foundation every engineering team uses to ship AI capabilities. The team delivers the shared infrastructure, reference patterns, and guardrails that let software engineers across the company build AI agents, MCP servers, and GenAI solutions without reinventing the foundations: model access, orchestration, evaluation, observability, and responsible AI controls. Working in close partnership with product and engineering teams, it turns proven patterns into platform capabilities that compound across the product portfolio.

Job Summary:
The Senior AI Architect is the senior technical leader for PointClickCare’s AI Platform, owning the architecture that enables software engineers across the company to build AI agents, MCP servers, and AI solutions on a common foundation. This role is an enabler, not a product owner: its output is a platform other teams build on, and the patterns, standards, and guardrails that make those teams faster. The Senior AI Architect works closely with product counterparts to review product roadmaps and translate them into architectural designs and decision documents and guides the AI Engineering team in building a robust, scalable agentic platform for the future of PointClickCare.

Key responsibilities:

Design and evolve the architecture of PointClickCare’s AI Platform — the agentic runtime, MCP integration layer, model gateway, and evaluation and observability services that engineering teams build on ensuring it scales with adoption across the product portfolio.

Guide the AI Engineering team through architectural decisions, design reviews, and hands-on technical mentorship, raising the bar for how the platform is designed, built, and operated.

Partner with product counterparts to review product roadmaps, translate upcoming AI capabilities into architectural requirements, and author architecture documents and decision records that de-risk delivery

Enable software engineers across PointClickCare to build AI agents, MCP servers, and solutions on the platform by codifying reference architectures, reusable patterns, and paved-road templates — and by providing direct architectural guidance to consuming teams.

Establish platform standards for security, responsible AI, evaluation, and observability, and run architectural review processes that keep solutions built on the platform consistent, compliant, and production-ready.

Minimum qualifications and Skills:

12+ years of software engineering and platform architecture experience with deep cloud expertise (Azure preferred), including 5+ years focused on AI/ML infrastructure and GenAI solutions at scale

Hands-on expertise with agentic systems — agent frameworks, multi-agent orchestration, MCP (Model Context Protocol), tool use, RAG, vector databases, and production LLMOps

Proven track record designing internal platforms that other engineering teams build on, including developer experience, APIs and SDKs, and self-serve patterns

Strong architectural breadth across cloud-native systems, distributed systems, data platforms, and security architecture

Demonstrated ability to produce high-quality architecture documents and decision records, and to communicate design trade-offs clearly to engineering and product audiences

Preferred qualifications and skills:

Experience with the Azure AI stack (Azure OpenAI, AKS, APIM) and the Databricks lakehouse (Unity Catalog, model serving)

Background in healthcare technology platforms or clinical workflows

Experience guiding engineering teams as a senior architect or technical lead within a platform organization

Expertise in advanced agentic patterns including multi-agent orchestration, tool and MCP server design, agent evaluation, and model fine-tuning pipelines

Deep knowledge of AI governance, responsible AI practices, and model risk management in regulated environments

#LI-Av1

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PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

Skills Required

12+ years of software engineering and platform architecture experience with deep cloud expertise, preferably Azure
5+ years focused on AI/ML infrastructure and generative AI solutions at scale
Hands-on expertise with agent frameworks, multi-agent orchestration, MCP, tool use, RAG, vector databases, and production LLMOps
Experience designing internal platforms used by other engineering teams, including developer experience, APIs, SDKs, and self-service patterns
Strong architectural breadth across cloud-native systems, distributed systems, data platforms, and security architecture
Ability to produce architecture documents and decision records and communicate design trade-offs clearly
Experience with Azure OpenAI, AKS, APIM, and Databricks lakehouse technologies including Unity Catalog and model serving
Background in healthcare technology platforms or clinical workflows
Experience guiding engineering teams as a senior architect or technical lead within a platform organization
Expertise in advanced agentic patterns, tool and MCP server design, agent evaluation, and model fine-tuning pipelines
Deep knowledge of AI governance, responsible AI practices, and model risk management in regulated environments

PointClickCare Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PointClickCare and has not been reviewed or approved by PointClickCare.

Healthcare Strength — Health and dental coverage appear robust, with wellness and assistance programs reinforcing core medical benefits. Coverage quality stands out relative to other benefit elements.
Leave & Time Off Breadth — PTO and paid holidays are characterized as generous, and flexible work-from-home options are widely available. Occasional extras like summer half‑day Fridays further expand time-off flexibility.
Flexible Benefits — A customizable mix is evident through remote/hybrid arrangements, day-one eligibility, and a lifestyle or personal spending account. Benefits such as wellness credits and support resources can be tailored to individual needs.

Learn more about PointClickCare's Compensation & Benefits →

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The Company

HQ: Toronto

1,557 Employees

Year Founded: 2000

What We Do

PointClickCare is the market leader driving the transformation of healthcare vulnerable and complex populations through a broad, connected care network powered by deep insights with a commitment to value, outcomes and innovation. We connect post-acute and acute care settings, people and systems like no other company. Our steadfast commitment to our culture and to providing growth opportunities to our employees is evidenced by recent recognition of PointClickCare as one of Canada’s best-managed companies and most admired corporate cultures.