The Role
Provide technical leadership for site reliability engineering, applying software engineering practices to large-scale operations. Design automated, repeatable operational solutions; monitor service objectives, application performance, and business metrics; improve resiliency, efficiency, and cost. Support cloud and on-premise infrastructure, production applications, deployment automation, testing, and vulnerability response. Partner with software development, security, and business teams while promoting Agile practices, change management, training, and operational health.
Summary Generated by Built In
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Site Reliability Engineer Senior (Sr SRE) Responsibilities:
• Provide technical leadership to a growing team focused on applying software engineering practices to operations at scale.
• Monitor and report on service level objectives for a given applications services. Work with business and product owners to establish key performance indicators.
• Participate in conducting technical training events, game day scenarios, and focused engineering spikes.
• Design and architect operational solutions for managing applications, with the specific goal of increasing the automation, repeatability, and consistency of operational tasks.
• Create and maintain monitoring technologies and processes that improve the visibility to our applications' performance and business metrics and keep operational workload reasonable.
• Sponsor healthy software development practices.
• Persistent testing of application and infrastructure resiliency over a variety of error conditions.
• Partnering with security engineers and developing plans and automation too aggressively and safely respond to new risks and vulnerabilities.
• Collaborate with internal teams to ensure that operational development solutions meet business requirements.
• Provide architectural and practical guidance to software development to improve resiliency, efficiency, performance, and costs.
• Develop, communicate, and monitor standard processes to promote the long-term health of sustainability and health of operational development tasks.
• Collaborate with and include yourself into the “feature/Service” oriented development teams.
Qualifications:
• Bachelor's Degree in Computer Science, Computer Engineering, Software Engineering, MIS, or other related discipline required.
• Prior relevant software development / architecture experience.
• Good hands-on experience in a DevOps or System Administration role.
• Prior experience building and supporting cloud-based solutions
• Experience in a production environment supporting mission-critical applications
• Experience in one or more of the following: C, C++, Java, Python, Go, Perl or Ruby.
• Experience with algorithms, data structures, complexity analysis and software design.
• Experience working with configuration management and deployment automation tools like Chef, Terraform, Puppet or Ansible.
• Experience within operations, administering both Window (2003/2008/2012) and Linux machines.
• Knowledge of the Software Development Life Cycle with experience working in QA and beta environments.
• Proficiency in cloud computing concepts as well as on premise.
• Experience working with Azure cloud infrastructure and services is strongly preferred.
• Experience with virtualization and container solutions is strongly preferred. (ie. , Docker, Kubernetes, ECS)
• A strong understanding of diverse infrastructure platforms and infrastructure concepts
• A strong understanding of the Agile software development methodology
• Knowledge of standard production practices including change management
• Ability to debug and optimize code and automate routine tasks.
• Systematic problem-solving approach coupled with strong communication skills and a sense of ownership and drive.
Nice to Have:
• Versatility as demonstrated with troubleshooting diverse sets of hosting technologies (web server platforms, Java application platforms, operating systems, network components, virtualization technologies, database platforms)
• Healthy knowledge of Linux (have compiled your own kernel at some point, know how to trace syscalls, understand TCP, care about the difference between sysvinit/runit/systemd, etc.)
• Knowledge of Open Source software’s and contributions to the open source community.
Generative AI Code Assistants - Use of Generative AI Code Assistants (e.g. Github Copilot) and knowledge of latest Generative AI Model capabilities would be an asset.
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
Skills Required
- Bachelor’s degree in Computer Science, Computer Engineering, Software Engineering, MIS, or a related discipline
- Prior relevant software development or architecture experience
- Hands-on experience in a DevOps or system administration role
- Experience building and supporting cloud-based solutions
- Experience supporting mission-critical applications in a production environment
- Experience with one or more of C, C++, Java, Python, Go, Perl, or Ruby
- Experience with algorithms, data structures, complexity analysis, and software design
- Experience with configuration management and deployment automation tools such as Chef, Terraform, Puppet, or Ansible
- Experience administering Windows and Linux machines
- Knowledge of the Software Development Life Cycle and experience in QA and beta environments
- Proficiency in cloud computing concepts and on-premise infrastructure
- Experience with Azure cloud infrastructure and services
- Experience with virtualization and container solutions such as Docker, Kubernetes, or ECS
- Strong understanding of infrastructure platforms and infrastructure concepts
- Strong understanding of Agile software development methodology
- Knowledge of production practices, including change management
- Ability to debug and optimize code and automate routine tasks
- Systematic problem-solving, communication, ownership, and drive
- Troubleshooting experience across web servers, Java application platforms, operating systems, network components, virtualization, and database platforms
- Advanced Linux knowledge, including kernel compilation, system call tracing, TCP, and init systems
- Knowledge of or contributions to open-source software
- Experience using generative AI code assistants and knowledge of current generative AI model capabilities
PointClickCare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PointClickCare and has not been reviewed or approved by PointClickCare.
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Healthcare Strength — Health and dental coverage appear robust, with wellness and assistance programs reinforcing core medical benefits. Coverage quality stands out relative to other benefit elements.
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Leave & Time Off Breadth — PTO and paid holidays are characterized as generous, and flexible work-from-home options are widely available. Occasional extras like summer half‑day Fridays further expand time-off flexibility.
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Flexible Benefits — A customizable mix is evident through remote/hybrid arrangements, day-one eligibility, and a lifestyle or personal spending account. Benefits such as wellness credits and support resources can be tailored to individual needs.
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The Company
What We Do
PointClickCare is the market leader driving the transformation of healthcare vulnerable and complex populations through a broad, connected care network powered by deep insights with a commitment to value, outcomes and innovation. We connect post-acute and acute care settings, people and systems like no other company. Our steadfast commitment to our culture and to providing growth opportunities to our employees is evidenced by recent recognition of PointClickCare as one of Canada’s best-managed companies and most admired corporate cultures.
