Top Tech Jobs & Startup Jobs

Leads Account Leadership and Product Operations teams while managing client relationships, business performance, forecasting, governance, and operational execution. Oversees client communications, business reviews, partner engagement, risk mitigation, fulfillment performance, and contractual commitments. Develops team members, strengthens client partnerships, drives continuous improvement, and identifies opportunities for automation, scalability, retention, and growth.

Build and operate production AI agent systems using Python, LangChain, LangGraph, and Amazon AgentCore. Develop agent tools, Snowflake integrations, retrieval workflows, structured outputs, evaluations, guardrails, and observability. Deploy, monitor, and improve reliable LLM-powered features while collaborating with data engineers. The role requires production Python experience, hands-on LLM development, evaluation framework design, and familiarity with modern AI tooling. Periodic travel may be required.

Owns employee engagement programs, internal communications, all-hands logistics, recognition initiatives, committee support, events, and employee storytelling. The role coordinates cross-functional activities across office and remote teams, creates communications content, supports onboarding, promotes belonging, and amplifies the employer brand. It requires strong organization, writing, project management, event execution, and collaboration skills. Although Kobie is remote-first, this position is on site in St. Petersburg, Florida, with periodic travel potentially required.

Supports Business Development and Client Services by producing RFP responses, pitch materials, demos, playbooks, battlecards, training content, and competitive intelligence. Maintains Loopio, HubSpot, and shared content repositories while using AI tools to improve drafting and workflow efficiency. The role also tracks asset usage, organizes sales content, and translates loyalty and martech insights into actionable positioning.

Leads Quality Assurance, Training, Customer Success Specialist, Knowledge Management, and Escalations functions within a contact center. Manages and develops teams, oversees training and quality programs, analyzes performance trends, supports escalations, maintains knowledge systems, and drives automation, AI-enabled support tools, continuous improvement, operational readiness, and customer experience excellence.

Lead internal and client-facing projects from inception through completion, managing scope, timelines, budgets, resources, risks, quality, and stakeholder expectations. Lead cross-functional teams, oversee PMO governance, maintain Workfront data and reports, conduct project reviews and lessons learned, and improve project management processes. The role requires software development project experience, SDLC knowledge, and proficiency with Waterfall, Scrum, Kanban, Jira, Workfront, and Microsoft Project.

Own client relationships and loyalty programs for retail accounts, partnering with strategy, data science, product, and internal teams. Lead client meetings, develop data-driven program recommendations, launch promotional campaigns, resolve issues, identify account growth opportunities, and manage platform and launch readiness. The role requires strategic vision, hands-on execution, analytical ability, CRM and loyalty expertise, cross-functional leadership, and travel up to 15%.

Analyzes customer loyalty data to generate actionable insights, recommendations, visualizations, and narratives for clients. Builds audience lists, applies segmentation and statistical modeling techniques, develops test plans, and collaborates with CRM, Data Engineering, Business Intelligence, Strategy, and Client Services teams. The role is client-facing and manages request prioritization while supporting loyalty marketing initiatives and measurable business outcomes.

Lead financial modeling and strategic consulting for loyalty and customer engagement programs. Develop multi-year business cases, ROI analyses, scenario models, and program economics for enterprise clients. Translate complex data into executive-ready recommendations, present findings to senior stakeholders, manage multiple client engagements, oversee data quality and deliverables, and contribute to loyalty financial frameworks, benchmarks, thought leadership, and consulting methodologies.

Owns end-to-end solution architecture for client loyalty engagements, from discovery and requirements definition through delivery handoff and launch. Creates solution documentation, validates feasibility and costs, coordinates cross-functional dependencies, supports pre-sales activities, manages scope and risks, and translates client feedback into product roadmap input. Partners with Sales, Product, Delivery, data, software, customer success, and strategy teams.