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Serve as the operational bridge between e-commerce/retail clients and warehouse/3PL partners. Own SLA compliance, onboarding, billing reconciliation, forecasting and capacity planning, performance reporting, escalations, and partner accountability. Provide hands-on WMS/OMS support, train partner staff, drive corrective actions, and deliver client-facing reviews to retain and grow accounts while documenting processes for 4PL partnerships.

Manage and execute post-entry filings (PSC, protests), monitor liquidation statuses, maintain trackers, run analytics and reporting, coordinate automation and ACE portal access, interface with CBP and clients, manage deadlines, invoices, SOPs, and support Trade Advisory operations.

Build, deploy, and maintain production-grade integrations and automations (Retool, n8n, Python/Streamlit, Apps Script, SQL). Translate business requirements into technical solutions, partner with Customs BD and operations, own rollout and monitoring, and document solutions for adoption and maintainability.

As a Global Operations Specialist, you will manage the shipment lifecycle for ocean and air freight, ensure data integrity, and maintain communication with partners to minimize delays in transit.

The Global Operations Associate will manage customer supply chains, ensure shipment quality, handle client issues, and coordinate logistics within a regional network.

Manage HS classification service and projects, research and assign Harmonized Tariff Schedule classifications, audit accuracy, maintain client databases, track CBP regulations and Section 301 tariffs, prepare deliverables, and support trade advisory infrastructure and stakeholder communication.

Leads and develops a team of Account Executives focused on expanding existing client relationships. Creates account growth, retention, and upsell strategies; collaborates with account management, operations, and product teams; analyzes performance data; optimizes sales processes; and resolves complex client issues to drive revenue growth and long-term partnerships.

Identify and qualify inbound sales opportunities, collaborate with marketing and account executives to prioritize prospects, demonstrate Flexport's value via phone, email and social channels, and shadow Account Executives to build skills for future sales roles. Focus on consultative outreach in a regulated logistics and technology environment.

Identify and qualify inbound sales leads, collaborate with marketing and Account Executives, demonstrate Flexport value via call/email/social, and shadow AEs to develop sales skills and pipeline.

Identify and qualify inbound sales opportunities, partner with marketing and Account Executives, demonstrate Flexport's value via calls and email, and shadow AEs to develop sales skills and prioritize strategic opportunities.