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An 18-month rotational program covering gateway operations, customs, and sales/account management. Participants manage live shipment and client work while developing supply chain expertise, AI and low-code automation skills, SQL proficiency, workflow automation capabilities, and Lean process improvement experience. Graduates receive certification and transition primarily into account management, with additional paths into automation engineering, forward-deployed engineering or consulting, sales engineering, operations, sales, or customs.

Own the strategy and roadmap for Flexport’s operations technology, developing internal tools and AI-driven automation for global freight execution. Improve dwell management, demurrage costs, delivery performance, operator productivity, and cost-to-serve through data-driven product decisions. Partner with engineering, design, data science, global operations, and commercial leadership to translate complex logistics workflows into scalable software and communicate outcomes to executives.

Own the full sales cycle for Flexport Capital’s financing products, from prospecting and deal structuring through underwriting coordination, negotiation, closing, and early relationship management. Build a book of business, advise founders and finance executives on working capital solutions, identify cross-sell opportunities, and use supply chain data to drive growth. Partner with Credit, Product, and Legal while shaping sales strategy, product development, and go-to-market initiatives.

Manages end-to-end import and export freight shipments across ocean, air, and intermodal networks. Coordinates with carriers, customs, warehouses, trucking, and other partners to ensure timely delivery, resolve exceptions, meet KPIs and SLAs, and provide a high-quality client experience. Responsibilities also include quoting and invoicing shipments, supporting partner-managed operations, preparing client business reviews, and participating in operational calls while maintaining compliance and following standard procedures.

Shape Flexport’s global brand across campaigns, web experiences, product launches, events, executive presentations, and motion content. Develop brand guidelines, templates, component libraries, illustrations, icons, and data visualizations. Collaborate with developers, marketers, executives, agencies, and freelancers while using AI tools to scale creative production. The role requires managing multiple workstreams, presenting to executives, and maintaining high-quality brand standards.

Administer and provide escalation support for collaboration and endpoint management platforms. Manage Mac and Windows policies, deployments, patching, security compliance, integrations, and lifecycle operations using Jamf and Intune. Develop Python, PowerShell, and Okta Workflows automation, onboard applications for SSO, monitor system health, support investigations, manage vendors, and lead IT engineering projects. Partner with Security and other teams to maintain secure, compliant platforms and provide Tier 3 IT support.

Leads a team of customs trade advisors and provides legal analysis on classification, valuation, country of origin, free trade agreements, and import/export compliance. Develops risk-mitigation strategies, optimizes client supply chains, partners with legal, product, sales, and operations teams, advises clients and industry stakeholders, and improves advisory processes.

Manage and grow a portfolio of Flexport clients through retention, strategic engagement, and cross-sell and upsell opportunities. Lead QBRs and MBRs, analyze client performance data, provide supply chain recommendations, and coordinate with Operations, Product, Sales, and Implementation teams. Ensure seamless customer transitions, proactively resolve issues, and independently drive commercial outcomes while maintaining compliance in a regulated industry.

Manage a portfolio of existing Flexport clients, building relationships, driving satisfaction and retention, conducting business reviews, identifying expansion opportunities, and coordinating issue resolution with internal teams. Analyze client performance data, develop knowledge of Flexport’s platform and global trade operations, support seamless customer transitions, and provide proactive, data-informed account guidance.

Support and improve production integrations connecting Flexport with customers and logistics partners. Monitor and triage requests, investigate incidents, perform root-cause analysis, implement code or configuration fixes, and manage support SLAs. Lead technical discussions with customers and vendors, maintain dashboards and knowledge bases, and collaborate with Product, Engineering, Operations, and Solutions teams. Serve as a subject matter expert on APIs, EDI, Boomi, logistics data, and integration best practices while identifying scalable process and platform improvements.