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Partner with North America Sales and Operations leaders to drive forecasting, planning, reporting, and analysis. Own monthly/quarterly close cadence, KPI definition, and budgeting. Lead process improvements and AI-driven automation, collaborate with Data Analytics and Accounting, and translate commercial questions into actionable insights to influence business decisions.

Execute end-to-end ocean and air shipment lifecycles, maintain data integrity, coordinate with transportation and warehousing partners, handle exceptions, follow SOPs, meet KPIs/SLAs, and use metrics to drive operational improvements.

Lead new business development and account growth for Flexport's supply chain and fulfillment solutions. Prospect, consult, and close net-new customers; upsell existing clients; coordinate internal teams (operations, ocean, air, trucking, customs) for onboarding and execution; run structured sales processes, business reviews, and occasional on-site client visits to demonstrate value and drive long-term commercial relationships.

Lead and grow a Trade Advisory team providing customs and trade compliance advice. Oversee client portfolios, develop service offerings, ensure regulatory compliance, mentor associates, and drive operational and revenue goals.

The Account Executive is responsible for driving complex enterprise sales deals, establishing partnerships, and leading strategic account management to meet customer needs and achieve quotas.

Serve as the operational bridge between e-commerce/retail clients and warehouse/3PL partners. Own SLA compliance, onboarding, billing reconciliation, forecasting and capacity planning, performance reporting, escalations, and partner accountability. Provide hands-on WMS/OMS support, train partner staff, drive corrective actions, and deliver client-facing reviews to retain and grow accounts while documenting processes for 4PL partnerships.

Build, deploy, and maintain production-grade integrations and automations (Retool, n8n, Python/Streamlit, Apps Script, SQL). Translate business requirements into technical solutions, partner with Customs BD and operations, own rollout and monitoring, and document solutions for adoption and maintainability.

Manage and execute post-entry filings (PSC, protests), monitor liquidation statuses, maintain trackers, run analytics and reporting, coordinate automation and ACE portal access, interface with CBP and clients, manage deadlines, invoices, SOPs, and support Trade Advisory operations.

Manage HS classification service and projects, research and assign Harmonized Tariff Schedule classifications, audit accuracy, maintain client databases, track CBP regulations and Section 301 tariffs, prepare deliverables, and support trade advisory infrastructure and stakeholder communication.

The Staff Product Manager defines and drives product strategy for multiple teams, using data to guide investment decisions, and mentors other PMs while ensuring cohesive user experiences across global logistics products.