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Provide remote customer service via phone and digital channels: answer questions, research and resolve issues, set follow-ups, use virtual collaboration tools, maintain confidentiality, adapt to schedule changes, and meet quality standards.

The role involves leading teams in a Fulfillment Center, managing operations like inbound and outbound activities, training team members, improving processes, and ensuring safety.

The Associate Director, Product Management - Autoship will lead product strategies, analyze business performance, and drive cross-functional alignment in the Autoship team at Chewy.

The Category Manager owns brand growth and strategy, manages P&L, develops marketing plans, maintains inventory, and analyzes market performance for a key brand at Chewy.

Lead operational ownership and optimization of recurring, stored, and advanced authorization payment capabilities. Drive cross-functional programs, monitor payment KPIs, resolve partner escalations, analyze decline and authorization trends, and improve payment reliability, customer retention, and operational SLAs.

The Category Manager will drive profitable sales growth in the poultry category, manage vendor relationships, and lead internal initiatives to enhance customer experience and optimize category performance.

Administer and support Oracle EPM Cloud Planning applications (Workforce, Capital, Financials, Strategic Modeling). Manage environments, migrations, metadata, security, dashboards, forms, business rules, and integrations (Data Integration, REST APIs, EPM Integration Agent, flat files). Monitor performance, troubleshoot issues, support budgeting/forecasting/reporting, testing, documentation, and end-user training while partnering with Finance, FP&A, Accounting, and IT.

Build and scale reusable React and TypeScript UI components, design-system foundations, accessibility patterns, tooling, and frontend infrastructure. Lead architecture discussions, define component APIs, improve Storybook and testing workflows, drive adoption through documentation and migration guidance, and partner with design, accessibility, platform, and application teams. Mentor engineers, influence frontend standards, and solve ambiguous technical challenges while balancing scalability and maintainability.

Lead financial planning, budgeting, forecasting, reporting, and variance analysis for Marketing and CRM initiatives. Build financial and customer-growth models, maintain reporting infrastructure, produce business reviews and leadership commentary, analyze campaign performance, improve automation, and strengthen month-close and controllership processes. Partner with senior stakeholders to identify opportunities, manage marketing investments, and improve reporting accuracy and efficiency.

Lead 45–85 frontline contact center agents and 3–5 managers. Drive coaching, talent development, workforce planning, stakeholder partnerships, compliance, change management, and operational improvements to improve customer and employee experience.