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Supports vendor relationships by coordinating service scheduling, handling customer and vendor inquiries, resolving issues, sourcing providers, maintaining accurate database records, and ensuring contract and scope-of-work compliance. The role also educates clients, provides market feedback, manages service confirmations, contributes to process improvements, and recommends procedural changes while maintaining confidentiality and positive team relationships.

Provides customer service and client relations support while managing service requests, scheduling, affiliate communication, and complex work orders. Coaches and trains entry-level customer service representatives through job shadowing and on-the-job guidance, identifies performance improvements, reports training progress, and serves as a subject matter expert. Maintains accurate confidential data, supports shift handoffs, and contributes to team efficiency and positive workplace culture.

Create video and motion content across brand, marketing, product, social, advertising, events, and communications. Responsibilities include concept development, scripting, storyboarding, editing, motion graphics, UI animation, product demos, live-action editing, AI-generated video production, and content adaptation across channels. The role collaborates with marketing, product, and design teams to translate complex SaaS and property-operations concepts into engaging stories while maintaining brand consistency and developing reusable motion systems.

Supports vendor relationships by coordinating service scheduling, handling customer and vendor inquiries, sourcing providers, resolving disputes, maintaining accurate database records, and ensuring contract and service-level compliance. The role also provides client education, market feedback, process improvement recommendations, and issue resolution while working with company systems and communicating across teams.

Coordinates complex property-service work orders, vendor relationships, resident and client communications, scheduling, escalations, and project tasks. Maintains accurate database records, ensures work-order sequencing and completion, supports shift handoffs, provides market feedback, assists with team training, and promotes customer satisfaction. The role requires flexible shifts, accurate communication, confidentiality, troubleshooting, and familiarity with property maintenance or trades.

Manage strategic commercial accounts by developing growth and upsell strategies, maintaining client relationships, driving retention, monitoring KPIs, resolving issues, and coordinating with Sales, Operations, Product, and Implementation teams. The role involves understanding client portfolios, ensuring projects meet budget and service expectations, gathering feedback, documenting account activity, and identifying opportunities to expand revenue. Travel is required up to 25% of the time.

Coordinates facilities service delivery for assigned client sites, managing work orders, vendors, client communications, escalations, timelines, warranties, lease responsibilities, and after-hours coverage. The role serves as a key point of contact among clients, affiliates, internal teams, landlords, municipalities, and service providers while supporting operational initiatives and maintaining accurate, confidential data.

Manages regional client and vendor relationships while supporting profitable business results through KPI tracking, vendor performance analysis, strategic sourcing, negotiations, and cost optimization. Conducts client needs assessments, aligns vendors geographically, supports quality control checks, assists estimation and project teams, resolves issues, and collaborates cross-functionally. Travel is expected up to 40% of the time.

Sources, qualifies, negotiates with, contracts, onboards, and manages vendors across assigned markets and service lines. The role monitors vendor performance, ensures insurance and compliance requirements, analyzes capacity and location alignment, resolves escalated client issues, and recommends improvements or vendor termination. It also supports account onboarding, vendor relationships, meetings, projects, and occasional travel to assess vendor opportunities.

Lessen seeks licensed plumbing vendors to join its network, offering steady work, streamlined operations, and vendor support. Vendors retain control over their schedules and operations.