Director, Solution Architecture

Posted 6 Hours Ago
Be an Early Applicant
Hiring Remotely in USA
Remote or Hybrid
160K-180K Annually
Senior level
Cloud • Real Estate • Software • PropTech
Help us revolutionize real estate services.
The Role
Leads client discovery and analysis for facilities management solutions, analyzing operational and financial data, building business cases, developing proposals, and presenting executive recommendations. Partners with sales, operations, product, and implementation teams to shape deliverable solutions, support deal strategy, and create repeatable value models and enablement tools. Requires commercial facilities management expertise, financial modeling, advanced Excel, executive presentation skills, and experience with dispersed multisite portfolios.
Summary Generated by Built In
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. 

Lessen is seeking a consultative, highly analytical leader to help prospective clients understand the operational and financial value of a better approach to facilities management. You'll work across multiple client types and industries — partnering with sales and solution leaders throughout the sales cycle to turn discovery findings and client data into practical solutions, credible business cases, and clear executive value propositions.

This role suits someone equally comfortable in a client's day-to-day operational challenges, a detailed financial model, and a boardroom presentation to senior decision makers.

What You'll Do:

    Discovery & analysis

  • Lead discovery with prospective clients across a range of industries to understand their portfolios, facilities operations, service performance, cost structure, and business priorities.
  • Analyze work order, spend, vendor, lease responsibility, and other available data to establish a defensible baseline and identify opportunities.
  • Business case & proposal development

  • Build client-specific business cases that quantify potential value, state assumptions clearly, and distinguish measurable savings from broader operational benefits.
  • Develop proposals and executive presentations that connect Lessen's capabilities to each client's priorities.
  • Help clients evaluate value beyond price — visibility into FM cost and performance, service consistency, risk management, and time returned to local teams.
  • Sales partnership & enablement

  • Partner with sales, operations, product, and implementation teams to shape solutions Lessen can deliver.
  • Support deal strategy and participate in client meetings through evaluation, proposal, and executive review.
  • Create repeatable models, discovery tools, benchmarks, and value narratives that improve the quality and speed of future pursuits.

What You Need:

    Must-haves

  • 5+ years in management consulting, solution consulting, value consulting, corporate real estate, or facilities management.
  • Exposure to Commercial Facilities Management, spanning both hard services (HVAC, electrical, plumbing, building systems) and soft services (janitorial, landscaping, grounds).
  • Strong understanding of dispersed, multisite portfolios — how organizations plan, budget, and manage FM operating expenses and capital expenditures across many locations.
  • Strong financial modeling skills and the judgment to build credible business cases from incomplete or inconsistent client data.
  • Experience presenting complex findings and recommendations to executive audiences in clear, practical terms.
  • Advanced Excel and presentation skills.
  • Strong ability to understand the operational outcomes needed through the client lens, and the ability to challenge the status quo for what is “best”. 
  • Nice-to-haves

  • Experience in sales enablement — discovery frameworks, value models, proposal content, and presentations that help sales teams engage executive buyers.
  • Familiarity with BI tools or large operational datasets.
  • Exposure to healthcare, retail, or other distributed, multi-vertical portfolios.

Why Lessen:
·        Competitive compensation
·        Health, Dental, Vision, Life, Disability options
·        401K retirement savings plan
·        Paid vacation, federal and floating holidays
·        Maternity/Paternity Pay
·        Career advancement opportunities
·        All the tools you'll need to be successful

Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building.  Lessen is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 

Skills Required

  • 5+ years of experience in management consulting, solution consulting, value consulting, corporate real estate, or facilities management
  • Commercial facilities management experience spanning hard services such as HVAC, electrical, plumbing, and building systems, plus soft services such as janitorial, landscaping, and grounds
  • Understanding of dispersed, multisite portfolios and facilities management operating and capital expenditure planning
  • Strong financial modeling skills and ability to build credible business cases from incomplete or inconsistent data
  • Experience presenting complex findings and recommendations to executive audiences
  • Advanced Excel and presentation skills
  • Ability to understand client operational outcomes and challenge the status quo
  • Experience in sales enablement, including discovery frameworks, value models, proposal content, and executive presentations
  • Familiarity with business intelligence tools or large operational datasets
  • Experience with healthcare, retail, or other distributed, multi-vertical portfolios

What the Team is Saying

Jay Payne
Kirby Pumper
Maya Shea
Jay McKee
Jennifer Gordon
Trevon

Lessen LLC Compensation & Benefits Highlights

  • Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, vision, mental‑health support, and supplemental options like FSAs/HSAs and pet insurance. Feedback suggests plan quality can be a relative bright spot, with some reports of favorable employee‑only costs in recent years.
  • Retirement Support — A 401(k) plan with employer matching is consistently highlighted in company materials and employee accounts. Feedback suggests the match (often cited as 50% up to a 4% employer contribution) makes retirement benefits a meaningful component of total rewards.
  • Leave & Time Off Breadth — Paid parental leave, flexible or unlimited PTO for some roles, holidays, sick time, and paid volunteer days are part of the offering. Feedback suggests the breadth of time off appears strong on paper, though experiences can vary by position.

Lessen LLC Insights

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The Company
HQ: Scottsdale, Arizona
713 Employees
Year Founded: 1999

What We Do

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. To learn more, visit Lessen.com.

Why Work With Us

We make caring for and improving properties simpler, faster, better. Powered by tech and perfected by people, we deliver best-in-class, transformational solutions to deliver assets to market faster, keep businesses up and running, and improve customer and resident experiences. We're property services, simplified.

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Lessen LLC Teams

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Lessen Direct - A Mobile Technician Workforce
About our Teams

Lessen LLC Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

At Lessen, managers decide how teams work best—office, home, or hybrid. We value flexibility, connection, and outcomes, investing in tools that keep everyone aligned and focused on delivering great results together.

Typical time on-site: 3 days a week
HQScottsdale, AZ
Chicago, IL
Learn more

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