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Manage a portfolio of enterprise customers to drive adoption of Outreach’s AI-powered features, ensure measurable business outcomes (retention, expansion), lead executive reviews, enable AI adoption and change management, surface data-driven insights and risks, own renewal/expansion strategy, and collaborate cross-functionally with Sales, Product, RevOps, and Professional Services.

Build and operate core Identity and Access Management services powering authentication, authorization, token management, SCIM provisioning, and account security. Own end-to-end architecture, implementation, observability, and reliability. Partner with Product and Security, improve scalability and performance, and mentor teammates to raise engineering standards.

Serve as primary People partner for Product, Design, Engineering, Security, and Support leaders. Advise on org design, workforce planning, talent strategy, and employee relations. Lead and develop two distributed Senior People Business Partners. Drive HR programs (performance, promotions, engagement), provide manager coaching, run investigations, deliver data-driven org insights, and enable change during scale across international teams.

The role involves developing AI systems for processing voice data, optimizing ML workflows, and collaborating on ML and LLM solutions.