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Own product management for the internal Scout CSM platform, including roadmap, stakeholder alignment, sprint execution, and iteration. Drive cross-functional CS Operations projects, design scalable processes and workflows, build dashboards and operational insights, improve CSM capacity and retention, and implement AI-enabled automation. Partner with Customer Success, CX, Support, Onboarding, Product Fulfillment, and other leaders to deliver operational improvements and support adoption of new systems.

Own Luxury Presence’s social media strategy across LinkedIn, Reddit, Instagram, YouTube, and TikTok. Build social-sourced pipeline, measure engagement and conversion performance, grow brand visibility, manage community health, guide CEO thought leadership, coordinate cross-functional campaigns, and make real-time brand and engagement decisions.

Own full-cycle recruiting for Client Success and Client Experience teams, including sourcing, outreach, screening, scheduling, candidate communication, pipeline management, and closing. Deliver qualified candidate slates, manage high-volume searches, maintain Lever records, report pipeline progress, and meet hiring and time-to-fill targets. The role is designed for someone with 0–2 years of recruiting, sourcing, coordination, or transferable high-volume client-facing experience.

Lead end-to-end product design for a core product area, from user research and problem framing through polished, developer-ready experiences. Conduct interviews and testing, collaborate with product managers and engineers, design accessible workflows and edge cases, prototype concepts, and contribute to reusable design-system patterns. The role requires independent ownership, strong UX and visual craft, clear communication, and active participation in design critique and cross-functional collaboration.

Lead the Client Success organization, including CSM managers and their teams. Own gross and net retention, renewals, expansion, forecasting, client health scoring, segmentation, playbooks, and QBRs. Hire, coach, and manage performance while building scalable operating infrastructure. Partner cross-functionally with Sales, Onboarding, Support, and Product to improve client outcomes. Use data, AI, and automation to increase team capacity and strengthen client coverage.

Lead and scale Product Design at Luxury Presence: define design vision and standards, partner with Product and Engineering to improve retention and WAUs, hire and develop designers, and integrate AI tools to increase design velocity while maintaining quality.

Provide guidance and solutions to clients, assist with technical issues, and communicate effectively with real estate professionals.

Lead and coach an onboarding team to take real estate clients from kickoff to website/app launch. Track KPIs (launch volume, time to launch, CSAT, pre-launch churn), manage escalations, improve processes, partner cross-functionally, own new-hire onboarding, and deliver quarterly projects to boost efficiency and client experience.

Analyze sales, marketing, and customer success performance, including pipeline, funnel conversion, campaigns, retention, and revenue drivers. Build and maintain dbt models and marts using Salesforce and modern data-stack tools, while owning data quality and documentation. Contribute to Lighthouse, a BI-as-code platform, and develop AI-assisted analytics workflows. Partner with stakeholders to frame ambiguous questions, deliver recommendations, and communicate progress in two-week sprints.

As a Sales Development Representative, you'll generate leads, qualify prospects, and collaborate with the sales team to hit targets, while receiving coaching and mentorship in a fast-paced environment.