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Leads Intradiem’s Technical Support organization, owning post-go-live customer experience, support strategy, operating models, SLAs, escalations, staffing, and performance. Drives AI transformation, automation, continuous improvement, platform migration support, critical incident response, customer communications, root-cause analysis, and compliance. Develops multilevel technical teams, manages outsourced support partners, and collaborates with Implementation, Customer Success, Product, and Engineering. Requires extensive technical support leadership experience in SaaS environments, including integrations, APIs, cloud platforms, AI support tools, and executive stakeholder management.

Senior quota-carrying sales leader responsible for winning enterprise net-new business by building executive relationships, leading consultative assessments, developing ROI-based business cases, and owning complex opportunities through close. The role targets operations and technology executives, coordinates internal sales and consulting teams, presents data-driven recommendations, and supports post-sale expansion. Experience selling enterprise SaaS, workforce management, contact center, or related solutions is valued.

Deploys and manages applications across development, testing, staging, and production environments. Builds Terraform infrastructure-as-code modules, maintains CI/CD pipelines, automates deployment processes, troubleshoots issues, and performs deployment testing. Ensures release-policy compliance, documents procedures, stays current with DevOps practices, and mentors junior engineers. Collaborates with development and operations teams to improve deployment reliability and efficiency.

Enterprise SaaS Account Executive responsible for prospecting, qualifying, and closing new logo business into contact centers and back-office organizations. Build and maintain 5x-quota pipeline, manage bookings quota, coordinate complex enterprise sales cycles, engage executive stakeholders (VITO), leverage AI-enabled insights, and keep Salesforce and sales cadences updated. Travel up to 25% and collaborate with cross-functional teams to drive adoption of Intradiem's Dynamic Workforce Orchestration solution.