Intradiem is reinventing customer service for everyone by helping organizations connect people, technology, and real-time action to create more agile operations and more human experiences.
Who We Are
Intradiem is the leader in Dynamic Workforce Orchestration. We help organizations create service agility by connecting people, technology, and real-time data to improve customer experiences and support employees. We believe automation should empower humans, not replace them.
What We Do
Our platform turns real-time insights into real-time action. By orchestrating work across customer service teams, we help organizations break down silos, adapt instantly to changing demand, and operate more efficiently without losing the human touch which is essential to customer service.
How We Work
We solve real operational problems alongside our customers. Our approach is practical, collaborative, and focused on outcomes. We listen first, build with purpose, and create technology solutions that work in the real world.
Our Culture
We’re proud to be a people-first company. We treat employees with trust, respect, and flexibility because great customer experiences start with supported teams. We move fast, collaborate closely, and believe the best ideas come from empowered people working together.
Our Values
We encourage our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:
Servant's Heart—We believe in caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
Craftsman's Attitude—We believe in taking pride in the work we do and creating solutions that actually solve the problem at hand (and trying again if the first attempt doesn't do the trick).
Growth Mindset—We believe that progress comes from curiosity, openness, and perseverance. We welcome feedback, embrace change, and push beyond comfort zones to unlock new potential for ourselves, our teams, and our customers.
Your Role:
- Responsible for recognizing opportunities and turning leads into long-lasting partnerships.
- Conduct customer prospecting as required to generate leads and ensure consistent pipeline coverage.
- Partner with Inside & Outside Sales Representatives to establish strategic prospecting & lead generation cadence.
- Responsible for facilitating customer Qualification, discovery, business case presentations and executing the end-to-end new logo sales process.
- Close new logo business in assigned accounts to achieve quota.
- Research assigned accounts and develop structured and well thought out organizational charts and target contacts by target persona.
- Present research to sales leadership.
- Develop and execute approved plans to create awareness, engagement and opportunities within target accounts.
- Understand the customer’s contact center, back office & structured workforce challenges, priorities and strategic roadmap while aligning Intradiem’s Solutions to meet customer needs.
- Develop and foster relationships with key decision makers and contact center / back office / structured workforce leaders and demonstrate contact center and Intradiem solution value competency and expertise.
- Execute strategy across all opportunities to engage with VITO (Very Important Top Officer)
- Conduct interactive discovery meetings and align Intradiem’s value with the target account’s priorities and challenges, while positioning Intradiem as a strategic partner.
- With the assistance of Sales Leadership, coordinate complex sales cycles and employ effective team selling strategies to gain budget, priority and momentum across a range of sponsors and stakeholders, including contact center, executives and IT.
- Partner with and help multiple sponsors and stakeholders overcome internal obstacles, blockers and objectives to successfully help them purchase Intradiem’s solution.
- Be competent regarding contact center operations and Intradiem’s Dynamic Workforce Optimization solution, vision and roadmap.
- Ensure regular Salesforce updates and all other sales cadences are strictly adhered to across all accounts.
- Build and maintain Pipeline coverage of minimum of 5x quota
- Manage a new bookings quota and participate in account planning and forecast reviews.
- Travel up to 25%.
- Conduct all business in accordance with Intradiem’s policies and procedures.
- Perform all other duties as assigned.
Your Background:
- Bachelor’s degree in Business, Sales, or a related field.
- 10 + years of SaaS or service sales experience pertaining to Contact Centers, Back Office and structured workforces; minimum 5 years experience selling solutions into Back Office environments.
- Direct Contact Center & Back-Office operational experience is also preferred.
- Demonstrated experience in understanding & leveraging AI – both in terms of Contact Center / Back Office applications & as it pertains to being a successful Account Executive (signal-based lead generation, reporting, VITO outreach, etc…).
- Initial success in an enterprise software sales environment, with excellent communication and sales skills.
- Demonstrated competency in sales, market research and business skills.
- Customer oriented with an ability/willingness to sell value through a Consultative Selling approach.
- Ability to understand sales barriers and overcome hurdles to close business.
- Effective verbal and written communication skills with the ability to credibly present recommendations at senior levels in the organization.
- Motivated, goal oriented with the proven ability to work with minimal direction and maintain a high level of collaboration across internal teams.
- Possesses a high degree of honesty, integrity and ability to maintain confidentiality.
- Organizational and follow up skills, problem solving and analytical skills.
- A track record of success and results.
- Open-minded, love to learn, grow and improve every day.
- Cross-functional, team player who fits into Intradiems “People first culture” – people like working with you.
- Self-motivated, confident, proactive, and highly organized.
Work Authorization:
Candidates must have the legal right to work in the country where the role is based at the time of application. Verification of identity and employment eligibility will be required during onboarding.
Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Skills Required
- Bachelor's degree in Business, Sales, or related field.
- 10+ years of SaaS or service sales experience related to Contact Centers, Back Office and structured workforces.
- Minimum 5 years selling solutions into Back Office environments.
- Demonstrated experience understanding and leveraging AI for contact center/back-office applications and sales (signal-based lead generation, reporting, VITO outreach).
- Proven success in enterprise software sales with strong communication and consultative selling skills.
- Competency in sales, market research, business case development and presentation at senior levels.
- Ability to build and maintain pipeline coverage of minimum 5x quota and achieve new bookings quota.
- Familiarity with and commitment to regular Salesforce updates and sales cadences.
- Ability to coordinate complex sales cycles and execute team selling across sponsors and stakeholders.
- Motivated, goal-oriented, self-directed, highly organized with strong problem solving and analytical skills.
- High degree of honesty, integrity, and confidentiality.
- Travel up to 25%.
- Direct Contact Center & Back-Office operational experience.
- Legal right to work in the country where the role is based at time of application.
What We Do
Intradiem provides Intelligent Automation Solutions for customer service teams. This real-time automation unlocks the value of your center data to maximize productivity, engagement, and customer experience. Our patented AI-powered technology processes the massive amounts of data generated by your center - in real-time - and takes immediate action to support staff working in the center or remotely - every minute of every day. This intelligent technology has been built on the management best practices of dozens of the world’s leading brands, and it continues to become more powerful every day. The result for customers is increased productivity and a guaranteed return on investment, with typically a 2x payback in year one and a 3-5x return in subsequent years. We are powering over 1 billion automated actions annually and have saved our customers over $100 million in annualized savings, all while improving employee engagement and the end-customer experience.
