Intradiem

Intradiem

HQ
Alpharetta, GA
173 Total Employees
Year Founded: 1995

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Intradiem provides Intelligent Automation Solutions for customer service teams. This real-time automation unlocks the value of your center data to maximize productivity, engagement, and customer experience. Our patented AI-powered technology processes the massive amounts of data generated by your center - in real-time - and takes immediate action to support staff working in the center or remotely - every minute of every day. This intelligent technology has been built on the management best practices of dozens of the world’s leading brands, and it continues to become more powerful every day. The result for customers is increased productivity and a guaranteed return on investment, with typically a 2x payback in year one and a 3-5x return in subsequent years. We are powering over 1 billion automated actions annually and have saved our customers over $100 million in annualized savings, all while improving employee engagement and the end-customer experience.


Intradiem Offices

OnSite Workspace

Employees work from physical offices.

Typical time on-site: None
HQAlpharetta, GA

Articles We're In

Ted Lango Ted Lango
Updated on May 15, 2024

3 Steps to Building a Culture of Learning and Innovation Around AI

Integrating a fast-moving technology like AI into your business requires thoughtful leadership. Our expert explains how to make your company culture flexible and receptive to it.

Image: Shutterstock / Built In
Ashley Bowden Ashley Bowden
Updated on April 25, 2024

Intradiem Secures $35M to Enhance Its AI Solution for Customer Service Teams

The company is investing in expanding its product and building out its global presence.

Jennifer Lee Jennifer Lee
Updated on April 24, 2024

Can AI Help Identify Employees Who Want to Quit?

If so, can it help? Our expert explains how AI will facilitate the necessary transition to more people-centric workplace environments.

Image: Shutterstock / Built In