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Supports funeral directors during on-site services and arrangement conferences, prepares memorial areas, maintains respectful interactions with deceased individuals and their families, returns flowers and memorabilia, builds family relationships, and answers customer inquiries by phone or in person.

Provide administrative and customer-service support for funeral services: collaborate with funeral directors, prepare memorial areas, manage family relationships, handle inquiries, return flowers/memorabilia, and maintain respect for the deceased throughout events and arrangement conferences.

Provide administrative and customer-facing support at a funeral chapel: collaborate with funeral directors during services and arrangement conferences, prepare memorial areas, maintain respectful relationships with families, manage inquiries by phone or in person, and return flowers and memorabilia to families.

Generate pre-need cemetery and funeral product sales by building community relationships, scheduling and delivering presentations and park tours, prospecting via multiple channels, managing CRM and paperwork, tracking metrics, conducting seminars, and providing exceptional customer service.

Supervise and develop sales advisors, plan staffing and training, run daily sales meetings, monitor sales performance and profitability, ensure staff product knowledge and inventory awareness, and resolve customer complaints while delivering compassionate service to families.

Build community relationships and educate families on pre-need cemetery and funeral planning. Schedule and conduct seminars, set appointments, provide park tours, manage CRM activity, maintain paperwork, and stay informed on benefits. Deliver compassionate, consultative service and meet appointment and performance targets.

Build community relationships and educate families about pre-need cemetery and funeral planning. Schedule and conduct seminars, set appointments, provide park tours, present products, track activity in CRM, maintain paperwork, and meet weekly appointment targets while staying current on veteran and Social Security benefits.

Build community relationships and educate families on pre-need cemetery and funeral planning. Conduct seminars and park tours, set and manage 10-12 qualified weekly appointments, track activity in CRM, complete contract paperwork, stay current on veteran and Social Security benefits, and participate in ongoing sales training.

Build community relationships and educate families about pre-need cemetery and funeral planning. Conduct seminars, set and host appointments and park tours, prospect daily, track activity in CRM, maintain paperwork, stay current on veteran and Social Security benefits, and deliver compassionate, performance-driven service while participating in ongoing training.

Serve as a bilingual community-facing advisor to educate families about pre-need cemetery and funeral planning, build relationships with local organizations, schedule and conduct seminars and appointments, provide park tours, manage paperwork and CRM activity, and track performance while delivering compassionate service.