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Lead showroom and digital sales teams to structure deals, develop staff, handle escalations, and drive transparent, fast customer experiences using Tekion and CRM tools. Manage operations, hiring, performance, and metrics to maximize gross and customer satisfaction.

Manage the pre-owned department: supervise sales staff, control inventory and lot operations, appraise trade-ins, coordinate reconditioning and deliveries, handle advertising and get-ready processes, meet monthly goals, and maintain high customer service/CSI ratings.

Provide high-touch administrative support to the CEO: manage Outlook calendar and inbox, coordinate executive travel and itineraries, liaise with vendors and hotels, organize digital files, plan quarterly retreats, and collaborate with the Executive Assistant to ensure priorities and logistics are executed accurately and discreetly.

Greet customers in-person and by phone, direct calls, schedule appointments, manage reception area, assist Sales and Service teams, perform basic admin tasks (data entry, filing, mail), and maintain a professional, customer-focused demeanor.

Lead and motivate the new car sales team to meet sales and profitability goals. Oversee new car inventory, deliver a luxury customer experience, develop sales strategies, and collaborate with finance, service, and marketing. Mentor and train sales staff to improve performance and foster long-term customer relationships.

Support sales by identifying and engaging high-value prospects, managing VIP client relationships, coordinating sales strategies and events, providing administrative sales support, tracking outreach progress, and reporting insights to sales and marketing teams to drive engagement and retention.

Sell vehicles and source inventory for top-tier Brickell dealerships as an independent outside sales advisor. Manage your own schedule, pursue vehicle sales and acquisitions, and grow earnings through dealer relationships in Miami.

Manage vehicle financing process: present financing options, secure lender terms, sell extended warranties, complete paperwork, maintain lender relationships, ensure regulatory compliance, and provide customer support.

Greet and advise customers on new and pre-owned Audi vehicles, demonstrate features, explain financing and trade-in options, meet sales and satisfaction targets, follow up with customers, collaborate with finance and service teams, and maintain product knowledge and a professional image.