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Support customers implementing Atomus cybersecurity products, onboarding and configuring devices, firewalls, and security infrastructure. Troubleshoot technical and security issues, maintain NIST 800-171 and CMMC compliance documentation, support audit readiness, and communicate customer feedback to product and engineering teams. The role rotates through cybersecurity engineering, governance risk and compliance, and IT project management before specialization.

Own end-to-end customer onboarding projects from kickoff through deployment and go-live. Map transitions to the Atomus Aegis environment, manage plans, timelines, milestones, and stakeholder communication, and coordinate customers, IT vendors, and engineering. Improve onboarding processes and templates for scalability. The role requires IT project management experience, infrastructure knowledge, strong organization, and communication. Cybersecurity, compliance, device management, and defense or government customer experience are advantageous.

Support customers implementing Atomus cybersecurity products, onboarding and configuring environments, troubleshooting technical IT and security issues, and maintaining NIST 800-171 and CMMC compliance. The role coordinates with sales, product, engineering, and vendors; manages customer feedback and documentation; and assists with security program requirements, technical deployments, and onboarding projects.

Manage customer onboarding, configure cybersecurity products, troubleshoot technical IT and security issues, and support NIST 800-171 and CMMC compliance. Maintain security documentation, guide customers across endpoint and network environments, coordinate with sales, product, engineering, and vendors, and communicate customer feedback. The role requires strong networking, Microsoft administration, endpoint management, command-line troubleshooting, customer communication, and the ability to manage multiple onboarding projects and accounts.

Manage post-launch relationships with defense and aerospace customers, serving as the primary contact for cybersecurity and compliance questions. Lead quarterly compliance reviews, guide customers through NIST 800-171 and CMMC Level 2, coordinate with cybersecurity engineers, drive retention, and relay feedback to product and engineering teams. The role requires full-time onsite work in San Francisco and approximately monthly travel to customer sites.