About the Role
The Customer Success Manager owns the ongoing relationship with our defense and aerospace customers after they go live on Atomus Aegis — keeping them secure, compliant, and successful. You will work in a pod alongside a Cybersecurity Engineer and report into our Customer Success and Engineering organization.
What You'll Do
Serve as the primary point of contact and first line of support for a portfolio of customers' cybersecurity and compliance questions.
Lead quarterly compliance reviews with customer leadership (owners, CISOs, IT directors) and drive documentation to sign-off.
Guide customers through the NIST 800-171 and CMMC Level 2 lifecycle, translating technical controls into clear business outcomes.
Partner with a Cybersecurity Engineer to co-own the management of customer accounts
Own retention and surface customer feedback to our engineering and product teams to improve the Aegis platform.
Travel to customer sites approximately once per month.
What You'll Bring
2–5 years of experience in customer success, account management, technical support, GRC, or a client-facing role at a B2B SaaS or technology company.
Excellent written and verbal communication, with the ability to make complex technical and regulatory topics simple.
Strong ownership, organization, and follow-through across multiple accounts and priorities.
Comfort learning a technical, highly regulated product.
Ability to work on-site in San Francisco full-time.
Preferred Qualifications
Exposure to cybersecurity, GRC, compliance, or regulated industries (NIST 800-171, CMMC, DFARS, ITAR, or FedRAMP).
Familiarity with Microsoft 365, Intune, Microsoft Defender, and IT ticketing systems.
Experience supporting defense, aerospace, or government customers.
Skills Required
- 2-5 years of experience in customer success, account management, technical support, GRC, or another client-facing role at a B2B SaaS or technology company
- Excellent written and verbal communication skills, including the ability to simplify complex technical and regulatory topics
- Strong ownership, organization, and follow-through across multiple accounts and priorities
- Comfort learning a technical, highly regulated product
- Ability to work onsite in San Francisco full-time
- Exposure to cybersecurity, GRC, compliance, or regulated industries, including NIST 800-171, CMMC, DFARS, ITAR, or FedRAMP
- Familiarity with Microsoft 365, Intune, Microsoft Defender, and IT ticketing systems
- Experience supporting defense, aerospace, or government customers
What We Do
Atomus provides managed cybersecurity and compliance solutions for aerospace and defense organizations, especially small defense contractors. Its Aegis platform automates security controls and compliance documentation for standards such as NIST 800-171, DFARS 7012, ITAR, and CMMC across endpoints, servers, and cloud environments. The company supplements the software with expert support, monitoring, maintenance, and periodic cybersecurity and risk reviews to help customers protect sensitive defense data and demonstrate compliance.
