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Conduct outbound calls to disengaged personal injury clients, explain continued representation benefits, build rapport, address concerns, and escalate unresolved issues. Coordinate with case handlers, attorneys, Client Advocates, and Operations to ensure informed client interactions and improve the client experience. Support the Turn-Down team with additional operational projects and tasks.

Interviews new clients, schedules appointments and medical treatment, gathers case evidence and documentation, maintains records in firm software, coordinates vehicle repairs, follows up with clients, and prepares recurring task reports. The role requires strong organization, communication, attention to detail, multitasking, and Spanish bilingual proficiency. Full training is provided for this fully remote position.

Investigates personal injury and catastrophic injury cases by evaluating liability, insurance coverage, evidence, potential defendants, and applicable law. Builds client relationships, coordinates experts and outside investigators, conducts legal research, drafts government claims and demand letters, and communicates with insurance adjusters. The role requires California bar licensure, strong writing and communication skills, travel to meet clients, and flexible availability outside regular business hours.

Assists case managers with opening personal injury claims, sending correspondence, reviewing investigative reports, confirming insurance coverage, conducting asset and policy searches, coordinating vehicle repairs and rentals, communicating with clients and adjusters, obtaining statements, and scheduling investigators and expert inspections.

Provides front-desk support by answering and directing high-volume calls in English and Spanish, welcoming and coordinating visitors, managing conference room schedules, distributing mail and deliveries, sorting faxes, and assisting with supply inventory. Maintains a professional first impression, follows visitor security procedures, and uses internet, spreadsheet, and word-processing software.

Develops, maintains, and implements Salesforce customizations using Apex, Visualforce, Lightning Components, Aura Components, custom objects, flows, and APIs. Participates in requirements gathering, design, coding, testing, deployment, troubleshooting, code reviews, documentation, and stakeholder collaboration. Maintains integrations with external systems and recommends Salesforce best practices while ensuring security and development standards.

Build and operate AI-powered tools and agentic systems for legal case management and litigation teams. Responsibilities include architecting LLM workflows, tool use, retrieval, evaluation, observability, CI/CD, testing, deployment, documentation, and continuous iteration from prototype to production. The role requires close collaboration with technical and non-technical users and staying current with emerging LLM practices.

Litigation Associate Attorney drafts pleadings, discovery, motions, mediation briefs, and trial materials; argues hearings, conducts and defends depositions, participates in trials and settlement negotiations, develops evidence, communicates with clients, and assists in managing litigation support staff. The role requires a California-admitted attorney with a JD, strong advocacy skills, organization, motivation, resourcefulness, and persistence. Civil litigation or personal injury experience is preferred.

Manage personal injury litigation caseloads, draft and file court pleadings, track statutes of limitations and service of process, review evidence and medical records, attend hearings, collaborate across legal departments, and communicate with clients throughout lawsuit filing and settlement. The role requires a California-bar-admitted attorney with a JD; personal injury experience is preferred, while newly admitted attorneys are encouraged to apply.

Supports legal departments by interviewing clients, providing case updates, collecting evidence and documentation, requesting police and medical records, entering client data, scanning case materials, and generating task reports. The role requires strong organization, follow-through, communication, scheduling discipline, and basic internet, spreadsheet, and word-processing software skills. Full training is provided, and positions are available remotely or in hybrid settings.