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Serve as the primary escalation engineer for complex SigmaNEST CAD/CAM and G-code issues, mentoring support staff, liaising with Sales and Product teams, performing on-site installations and validation, and driving AI-enabled process improvements, documentation, and training to reduce repeat escalations and increase team efficiency.

Lead strategic and operational sourcing activities, manage supplier selection and negotiations, deliver sourcing projects, develop sourcing strategies and processes, and conduct contract management while mentoring stakeholders and driving continuous improvement.