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Leads the technical claims operations function across all lines of business. Oversees claims handling standards, complex losses, audits, compliance, reinsurance operations, vendor management, reporting, trend analysis, process improvement, and strategic initiatives. Manages personnel through subordinate leaders, including staffing, coaching, performance management, and organizational planning. Represents the claims function on corporate planning and operational teams.

Manages special investigation unit and appraisal claims functions, including claim oversight, reserves, payments, litigated claim investigations, fraud compliance, reporting, vendor programs, expenses, training, and staff leadership. Develops operational plans, coaches employees, conducts performance reviews, recommends employment actions, and may lead cross-functional projects.

Provides billing and account support for policyholders, agents, and internal teams. Responsibilities include answering inquiries, processing premium payments and refunds, maintaining billing records, reconciling accounts, monitoring accounts receivable, evaluating collection activity, and completing follow-up communications while protecting confidential information and following compliance policies.

Analyzes data and models competitive agency compensation programs for an insurance organization. Responsibilities include data extraction and cleansing, compensation reporting, reconciliations, executive presentations, program administration, documentation, audit support, and cross-departmental collaboration. The role also serves as a compensation subject matter expert, supports corporate projects, and may guide junior staff.

Leads technology delivery, operations, development, production support, quality assurance, and project execution for Guidewire PolicyCenter. Partners with Commercial Lines stakeholders to align technology initiatives with business goals, manages application architecture and change controls, and oversees staff development, resource allocation, and performance. Requires strong IT leadership, SDLC expertise, stakeholder management, and experience with Agile, DevOps, cloud environments, and insurance processes.

Manages complex, high-severity casualty claims from investigation through resolution. Responsibilities include coverage and liability analysis, reserve evaluation, settlement negotiations, claim strategy, collaboration with counsel and experts, regulatory compliance, recovery opportunities, and mentoring less experienced professionals. The role handles bodily injury, construction defect, and property damage claims while communicating developments to internal and external stakeholders.

A 12-week summer internship rotating through six weeks of Claims and six weeks of Underwriting. Interns gain practical insurance industry experience, complete meaningful projects, organize data, strengthen analytical and problem-solving skills, and learn how these functions support business success.

Leads the enterprise integrations team and governs integration architecture, APIs, middleware, cloud-native patterns, event-driven systems, DevSecOps, observability, and production support. Oversees Guidewire Cloud integrations, vendor connectivity, automation and RPA initiatives, delivery standards, governance, resiliency, and continuous improvement. Partners across technology and business teams, provides technical decision support, manages resources and performance, and develops team members.

Provides billing support to policyholders, agents, and internal teams by handling inquiries, payments, refunds, account updates, collections, reconciliations, and accounts receivable monitoring. Maintains accurate billing records, follows compliance and security policies, researches and resolves account issues, and performs phone, email, and written customer communications in a fast-paced environment.

Provides clerical and administrative support for premium audit operations, including researching and entering data, assigning and processing audits, closing noncompliant audits, proofreading and processing documents, handling invoices, and communicating with agents, insured parties, and vendors. May also contribute to project teams and procedure development under direct supervision.