**THIS POSITION CAN BE IN OFFICE OR REMOTE**
Our team members are passionate about providing exceptional service to our policyholders and agents as well as supporting internal peers. If you thrive in a fast-paced environment, have strong analytical skills, and enjoy working as a team, you could be a great fit for Billing Services!
Essential Functions:
- Answers inbound phone calls, responds to inquiries in a thorough, accurate, timely and courteous manner, and completes outbound follow-up calls as needed
- Analyze billing system information to service our internal and external customers effectively and efficiently
- Respond professionally to customer inquiries via phone, email, or letter
- Billing system entry, as needed, to maintain account integrity
- Handle inbound premium payments
- Adhering to all compliance regulations and security policies
- Review and issue premium refunds
- Review and evaluate internal collection attempts and send to a third party collection agency
- Daily/Monthly billing system reconciliation
- Monitor accounts receivable balances
- Performs other duties as assigned
Required Skills:
- Ability to multitask in a fast-paced environment
- Team player able to develop strong internal working relationships and collaborate with peers on a daily basis.
- Having a positive demeanor, good verbal and written communication skills, and professional in all aspects
- Ability to research problems to resolve and make decisions
- Take ownership of any follow-up work necessary to service customer
- Ability to quickly learn and adapt to new software programs
- Ability to maintain confidential and sensitive information
Required Experience
- High school diploma or general education degree (GED); or up to one-year related experience and/or training; or equivalent combination of education and experience.
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Skills Required
- High school diploma or GED, or up to one year of related experience and/or training, or an equivalent combination of education and experience.
- Ability to multitask in a fast-paced environment.
- Ability to collaborate effectively with peers and develop strong internal working relationships.
- Strong verbal and written communication skills and a professional demeanor.
- Ability to research problems, resolve issues, and make decisions.
- Ability to complete necessary follow-up work to service customers.
- Ability to quickly learn and adapt to new software programs.
- Ability to maintain confidential and sensitive information.
- Legal authorization to work in the United States without visa sponsorship.
What We Do
Frankenmuth Insurance provides customized personal and commercial coverage for homes, automobiles, businesses, families, and life needs. Founded in 1868, it emphasizes high-quality insurance products, personalized service, and partnerships with independent agents. The company offers comprehensive solutions through local-agent relationships, including policy management, online payments, claims reporting, and expert guidance designed to help customers understand and protect their individual coverage needs.
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