We are seeking an experienced IT Manager to lead the technology delivery and operations supporting our Commercial Lines organization, with a strong focus on Guidewire PolicyCenter in a cloud-based environment. This role is responsible for aligning IT delivery with business objectives and ensuring technology solutions drive organizational success. This leader will partner closely with Commercial Lines business leaders to deliver technology products and enhancements that drive efficiency, compliance, and deliver an exceptional customer experience. The ideal candidate brings Guidewire experience, strong leadership skills, proven innovation, and technical acumen, along with a solid understanding of insurance processes, cloud platforms, agile, and DevOps practices to ensure secure, scalable, and reliable technology solutions.
Under limited supervision and with significant independent judgment, coordinates and supervises the activities of application development, project management, and employee administration in information technology, by performing the following duties:
Key Responsibilities:
Manage the Guidewire PolicyCenter application and related development functions.
- Oversee the evaluation, analyzing and technical design of enhancements and improvements for various systems, making recommendations to existing architecture or new systems
- Oversees requirements, configuration, quality assurance, and production support for Guidewire PolicyCenter
- Manage production support and quality control by ensuring system integrity for assigned IT applications and/or software
- Ensure appropriate change management controls and adequate testing is conducted for assigned IT applications and/or software
- Oversee the execution of project management activities related to Guidewire PolicyCenter
- Demonstrate technical acumen for assigned system
- Ensure effective allocation of all resources
Manage and prioritize project work and ensure alignment exists with goals and strategies.
Manage employee development, administration, and performance expectations for Guidewire PolicyCenter staff.
- Establish and communicate goals, priorities, and performance expectations for staff
- Develop and implement operational plans, standards, and procedures specific to Guidewire application management
- Train, coach, and mentor staff on PolicyCenter standards & best practices
- Recommend employment actions, including hiring, corrective action, promotions, compensation changes, and terminations, in accordance with organizational policy
Required Qualifications
- Bachelor’s degree in Information Technology, Business, or a related field (or equivalent experience)
- 5+ years of experience managing IT teams
- Strong understanding of SDLC delivery methodologies (Agile, Waterfall, Hybrid)
- Proven ability to manage multiple initiatives with competing priorities
- Excellent communication, facilitation, and stakeholder management skills
Preferred Qualifications
- IT leadership certification or similar project management certification
- Experience leading teams in the adoption of Agile and DevOps practices
- Familiarity with work management tools (e.g. Jira)
- Experience with Guidewire Policy Center
- Experience in Commercial Lines processes/products
Key Competencies
- Strategic thinking and execution
- Change leadership and influence
- Process design and continuous improvement
- Risk and dependency management
- Results-driven and detail-oriented mindset
A minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.
Skills Required
- Bachelor's degree in Information Technology, Business, or a related field, or equivalent experience
- 5+ years of experience managing IT teams
- Strong understanding of SDLC delivery methodologies, including Agile, Waterfall, and Hybrid
- Ability to manage multiple initiatives with competing priorities
- Excellent communication, facilitation, and stakeholder management skills
- IT leadership certification or similar project management certification
- Experience leading teams in adopting Agile and DevOps practices
- Familiarity with work management tools such as Jira
- Experience with Guidewire PolicyCenter
- Experience with Commercial Lines processes and products
What We Do
Frankenmuth Insurance provides customized personal and commercial coverage for homes, automobiles, businesses, families, and life needs. Founded in 1868, it emphasizes high-quality insurance products, personalized service, and partnerships with independent agents. The company offers comprehensive solutions through local-agent relationships, including policy management, online payments, claims reporting, and expert guidance designed to help customers understand and protect their individual coverage needs.
