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Advise learners on funding options, requiring knowledge of Federal Student Aid and military funding. Support students' funding inquiries, maintain records, and use Microsoft Office and SharePoint to manage documentation and communication.

Review and verify learner documents and ISIRs to determine eligibility for Title IV, military, and other aid; process verifications and disbursements; advise learners and families on funding options; maintain SIS records, cohort lists, and compliance with federal and institutional regulations; collaborate with teams and attend trainings.

Process and verify federal and military student aid documents, clear ISIR issues (C-codes, UEH, conflicting data), complete verification, prepare Title IV and military fund disbursements, and escalate professional judgment cases for review.

Evaluate and analyze information systems, support system management and implementation, and gather and document system requirements to guide system development and deployment.

Provide technical leadership and enterprise architecture for Microsoft 365, Entra ID, and Intune. Define governance, ITSM/ITIL practices, develop advanced automations (PowerShell/Bash), lead complex projects, mentor admins, and serve as escalation for security, reliability, and cross-team incidents.

Serve as first point of contact for prospective learners; manage inbound/outbound calls, schedule interviews, guide applicants through Discover-Commit-Start process, collect and verify admissions documentation, maintain learner records, review eLearn assessments, enter leads and track correspondence, and collaborate with teams to meet compliance and accreditation standards.

Ensure accuracy of learner accounts by coordinating tuition and fee payments, posting payments and fees into the ledger and SIS, processing refunds and stipend credits, updating account records, serving as first escalation point for Associate I and learner concerns, and supporting related functional projects.

Manage learner accounts by posting payments and fees, coordinating tuition payments and refunds, updating the student information system and ledger, and supporting related projects to ensure account accuracy.

Design, develop, and implement curriculum and professional development materials using LMS and authoring tools. Conduct gap analyses, map objectives and assessments, create course guides and supportive materials, and align content with instructional methods. Collaborate with SMEs and committees, maintain current educational research knowledge, refine processes, and support related projects.

Designs, develops, and implements instructor-led, e-learning, and blended curriculum and professional development for faculty. Conducts needs and gap analyses, selects instructional methods and media, creates assessments and supportive materials, assembles online courses in the LMS, and aligns content with regulations, organizational goals, and best practices.