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Advise learners and parents on financial aid processes, administer student financial aid office functions, evaluate eligibility for aid (including Title IV), provide accurate estimates and packaging, collaborate with colleagues, and support fund delivery and compliance through degree completion.

Prepare and process Title IV financial aid: review ISIRs and verification documents, resolve C-codes and conflicting data, package and disburse/disburse funds, ensure compliance with federal/state/institutional regulations, support FA advisors and leadership, use COD/NSLDS/CPS, provide customer service, and participate in college and departmental activities and trainings.

Provide end-user support and Help Desk ticketing across the college: troubleshoot and resolve technical issues, deliver training and guidance, maintain systems, assist with audits/backups and enforce IT policy, communicate status to stakeholders, and collaborate across functions to ensure consistent operations and customer satisfaction.

Advise learners and parents on financial aid processes, administer student financial aid office functions, assess eligibility for aid (including Title IV), prepare estimates and packaging, and assist with delivery of funds while ensuring compliance and excellent customer service throughout degree completion.

Design, develop, and implement curriculum and professional development materials using LMS and authoring tools. Conduct gap analyses, map objectives and assessments, create course guides and supportive materials, and align content with instructional methods. Collaborate with SMEs and committees, maintain current educational research knowledge, refine processes, and support related projects.

Provide day-to-day IT support and maintenance across the college: manage help desk tickets, troubleshoot and resolve technical issues, create training materials, assist with audits/backups and enforce IT policy, communicate status to stakeholders, and collaborate cross-functionally to ensure end-user satisfaction.

Manage and improve the organization's networks, servers, systems, and cloud environments. Lead infrastructure transformation, capacity planning, disaster recovery, policy implementation, budgeting, cross-functional partnerships, hiring, and team development while ensuring security, scalability, and high availability.