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Designs, develops, and implements instructor-led, e-learning, and blended learning products. Collaborates with SMEs and faculty to align curriculum to regulations and best practices, builds course materials and assessments in the LMS using authoring tools, and supports professional development and course updates.

Manage experiential learning placements with standard onboarding procedures. Guide learners through compliance tasks and deadlines, maintain CRM records, coordinate site communications, and support pre/post-semester projects and cross-functional Academic Operations alignment.

Serve as first point of contact for prospective learners, conduct inbound/outbound calls and interviews, guide applicants through Discover-Commit-Start Application, collect and review admission documentation for accreditation/compliance, maintain learner records in LMS, use CRM/SIS to track inquiries, provide daily activity reports, evaluate eLearn results, and participate in admissions meetings and projects.

Processes federal student aid and military funds for current learners, reviewing ISIRs and supporting verification, C-codes, UEH, SAP, and Return of Title IV calculations. Uses COD, NSLDS, and CPS systems to ensure compliance, prepares disbursements, escalates special circumstances for professional judgment, and participates in functional projects.

Manage curriculum assessment and liaison activities between the College and Nightingale Innovations: evaluate program outcomes, support faculty training, develop assessment instruments, lead curriculum committees, ensure DoE and accreditation compliance, and support instructional strategy and LMS integration.

Coordinate placement and onboarding for experiential learning sites with standard requirements; secure rotation spaces; partner with Specialist I on learner compliance; maintain site communications and outreach; monitor rotation needs by course, skill level, and geography; complete semester projects; update credentialing and cross-functional teams; use portals/CRM and Microsoft Office to ensure data integrity and support learners.

Processes and verifies federal and military student aid documents for accuracy and compliance. Reviews ISIRs, completes verification, resolves C-codes, UEH, and conflicting data, determines special circumstances for escalation, calculates Return of Title IV funds, reviews SAP eligibility, and prepares electronic disbursements using COD, NSLDS, and CPS.

Prepare and process federal, state, and military student aid by reviewing ISIRs and verification documents, resolving C-codes/UEH/conflicting data, updating SIS and Master Cohort List, coordinating disbursements via COD/NSLDS/CPS, advising learners and families on funding, and collaborating with teams to ensure compliance and strong customer service.

Advise learners and families on federal, state, and military funding; verify ISIR documents, clear verification/C-codes/UEH, update SIS and cohort lists, prepare Title IV disbursements, and use COD/NSLDS/CPS to ensure compliance while providing high-quality customer service.

Advise learners on eligibility and applications for federal, state, and institutional funding; process additional funding, audit funding against general ledger, review documents for completeness, provide updates on gap balances, and support related projects.