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Serve as primary benefits contact for clients, manage renewals, enrollments, employee inquiries, and benefits implementations; host info sessions, troubleshoot carrier issues, maintain documentation, meet SLAs, and collaborate cross-functionally to ensure smooth go-lives.

Sell Niural's US payroll, benefits, PEO, and Global EOR solutions to mid-market companies. Prospect, qualify, manage full sales cycle, negotiate, close deals, and maintain CRM and pipeline to meet revenue targets while collaborating with SDRs and Customer Success.

Manage and coach a 4–6 person Customer Success team supporting payroll, benefits, and PEO client relationships. Own team performance, client issue escalation/resolution, SLA/process adherence, cross-functional coordination, client health visibility, and scalable service improvements in a fast-moving startup environment.

Own and grow a portfolio of client accounts, deepen relationships with CFO/COO/HR stakeholders, identify and execute upsell/cross-sell across payroll, benefits, PEO, and EOR products, run business reviews, maintain CRM and forecasts, and meet expansion revenue targets while partnering with Sales, Customer Success, and Product.

Work as a full-team Product Design Intern to create high-fidelity mockups and interactive prototypes, collaborate with PMs and engineers, support design operations, evolve the design system, assist in user research and usability testing, and learn from senior designers with potential for a full-time offer.

Own and grow platform partnerships across HR, finance, and benefits ecosystems. Manage full partnership lifecycle from outreach and deal structuring through integration scoping, co-sell programs, reporting on KPIs, and cross-functional execution with product, engineering, sales, and marketing.

Serve as primary contact for PEO clients, resolving payroll, tax, and benefits issues; audit payroll data and invoices; collaborate with ops and engineering; support open enrollment and EOR payroll processing.

Process, audit, and reconcile payrolls for PEO and payroll clients; investigate and resolve discrepancies; support off-cycle payrolls, tax setup, new-hire reporting, invoicing, and cross-functional coordination to ensure timely, compliant payroll execution.

Sell Niural's US payroll, benefits, PEO, and Global EOR solutions to mid-market companies. Prospect and engage CFOs/COOs/HR, manage full sales cycle from outreach to close, maintain CRM and pipeline, hit revenue targets, and collaborate with SDRs and cross-functional teams to ensure customer success.

Lead client implementations from kickoff to go-live for payroll, PEO, EOR, and contractor setups. Collect and validate onboarding data, coordinate internal teams, track milestones and risks, prepare clients for first payroll/invoice, document setups, and hand off to Customer Success. Improve onboarding processes and support special projects.