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Provide resident-focused customer service for a master-planned community: conduct property inspections, document and issue HOA deed-restriction violations, assist homeowners with architectural review and committee applications, answer phone and email inquiries, and maintain records and photographs of violations.

Support HOA operations by educating homeowners, performing compliance inspections, documenting violations, processing payments, reviewing architectural requests, coordinating fines and work orders, and handling resident communications and office duties.

Lead daily onsite community operations for a master-planned HOA, manage budgets and vendor performance, ensure risk/compliance, mentor onsite team, advise the board on strategy, and drive resident engagement and events.

Manage end-to-end revenue processes including invoicing, cash receipts, customer setup, reconciliations, and process improvements. Lead and develop a two-person cash receipts team, onboard newly acquired entities, standardize revenue operations, and collaborate with finance, operations, and IT to enhance systems and reporting.

Own presales demos, drive feature adoption, and lead technical onboarding for new and existing communities. Serve as technical liaison among Sales, Product, Engineering, and community stakeholders; manage data migrations, environment configuration, go-live readiness, and continuous improvement of onboarding playbooks to ensure successful launches and adoption.

Support the Community Manager with daily operations, enforcement of governing documents, resident communications, inspections, vendor oversight, assessment collections, and committee/board support. Perform site inspections, manage design review and collections processes, supervise select site staff, and participate in community events and meetings to maintain neighborhood standards.

Provide high-volume resident customer service, handle phone/email inquiries, process association payments, support accounts payable and office administration, maintain supplies, and assist at community events.

Manage lockbox and bank deposits, process ACHs, refunds, adjustments and waivers, research and correct misapplied or missing payments, establish ACH accounts, handle bank exceptions/returns, and serve as primary contact for urgent or corporate office payments.

Respond to resident inquiries, conduct community drives and property inspections, document and issue deed restriction violations, assist homeowners with Architectural Review applications, prepare committee submissions, and maintain high customer service standards.

Lead and supervise front desk staff at a master-planned community, providing excellent customer service, training employees on procedures, handling cash transactions, approving timecards, enforcing policies, reporting incidents, coordinating schedules, and supporting community events. Must occasionally work nights, weekends, and holidays.