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Serve as the community center front-desk ambassador: manage front desk operations, greet and assist guests, answer phones, check in members, register residents for events and collect payments, support administrative duties, enforce policies, and maintain a clean, welcoming environment.

Lead and mentor a team of community managers to ensure operational excellence, compliance with HOA governing documents and Texas law, financial health of associations, and high resident and board satisfaction. Oversee budgets, vendor contracts, inspections, escalations, training, and client relations while supporting company initiatives and attending board meetings and events.

Provide administrative and operational support to the Community Association Manager: prepare board meeting materials, manage owner records and vendor contracts, assist with budgeting, audits, reserve studies, vendor invoice reviews, resident communications, and support community maintenance and projects.

Support M&A deal sourcing, evaluation, execution, and integration by building financial models, conducting due diligence, preparing valuation and synergy analyses, drafting LOIs/IOIs, coordinating cross-functional diligence, and preparing executive presentations to senior leadership.

Manage execution of B2B marketing programs to build brand awareness and generate leads for developers and HOAs. Create and edit marketing copy, build and optimize HubSpot campaigns, coordinate direct mail and vendor proofs, maintain web/landing page content, support events, and report on campaign performance while partnering with sales and regional teams.

Lead strategic growth and new business for HOA management by developing sales strategies, building relationships with HOA boards, negotiating complex contracts, overseeing pipeline and CRM, and collaborating cross-functionally to meet revenue targets and enhance resident experience.

Administer and optimize physical access control across hundreds of managed communities, handle resident/manager access requests, program devices, coordinate with IT and Accounting, train Customer Service, maintain auditable records, and recommend process improvements to ensure compliance and fast turnaround.

Serve as the community's front-desk ambassador: manage front desk operations, greet and assist guests, answer phones, open/close the community center, check in members and guests, register residents for events and collect payments, assist the Membership Coordinator with administrative tasks, enforce policies, and maintain a clean, welcoming front desk environment.

Provide friendly, professional member-facing customer service and administrative support for the clubhouse: greet visitors, perform new member orientation, handle phones and transactions, enforce rules, complete daily checklists, maintain a neat and safe environment.

Coordinate and produce community communications across digital, print, and social channels. Create graphics, presentations, flyers, and signage; manage website content and association documents; support events, community partner relations, and general administrative tasks to engage residents and promote community programming.