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Serve as primary client liaison for event planning and execution across multiple venues. Prepare cost estimates, oversee billing, monitor operations, advance technical A/V production, rigging, and crew supervision. Ensure facility readiness, preventive maintenance, safety compliance, and adherence to contracts and deadlines while managing Event Coordinators and communicating with internal departments.

Drive revenue by selling event bookings and growing Sanford Centerinitiated events. Manage vendor relations, sponsorships, registration, budgets, and on-site coordination. Conduct outbound sales, build regional relationships, create proposals, and develop new in-house event concepts with cross-functional teams.

Assist venue Operations and Production with event setup and teardown (load-in, show, load-out), assemble and move production equipment and set pieces, operate industry equipment as qualified, maintain safety and storage of gear, and work extended or irregular hours as directed.

Provide high-level administrative support to leadership and manage facility HR functions including full-cycle recruiting, onboarding, benefits administration, payroll support, employee relations, training coordination, records maintenance, and event-day operational support in a fast-paced venue environment.

Manage and optimize the Microsoft Dynamics CRM for ticketing, partnerships, and B2B sales. Implement automations, train users, integrate third-party apps, build dashboards and reports (Tableau/Power BI), support digital marketing campaigns, audience segmentation, A/B testing, and provide cross-functional data-driven insights to improve sales and service effectiveness.

Manage day-to-day facility-level HR functions including recruitment, onboarding, benefits and Workday HRIS administration, employee relations and investigations, compliance with employment laws and regulations, performance management, training, COBRA/FMLA administration, and leading engagement and staff meetings to support an inclusive workplace.

Lead and execute omnichannel marketing campaigns (email, social, paid, events), create content for digital and sales channels, manage assets and timelines, collaborate with stakeholders and venue tenants, track KPIs, and produce post-event analysis to support venue revenue goals.

Manage and oversee facility financial and accounting operations, support VP Finance and GM with reporting, budgeting, cash management, audits, contract review, event settlements, internal controls, and month-end close. Supervise accounting records, ledgers, payroll and purchasing processes, analyze departmental performance, prepare forecasts and financial statements, implement controls and reporting templates, and support corporate and client financial requirements. Available for nontraditional hours.

Oversee venue operations and custodial services, coordinate departments and contractors for event readiness, manage budgets, maintenance, vendor contracts, safety compliance, staff supervision, training, and emergency procedures. Serve as Manager on Duty when required and support special projects and long-range facility planning.

Lead multi-channel marketing campaigns (email, social, paid media, events), create and manage content and assets, oversee advertising and PR during events, collaborate with stakeholders and tenant teams, manage budgets and timelines, track KPIs, and produce post-event analysis and reports to drive venue revenue growth.