Operations Manager

POSITION:                  Operations Manager

DEPARTMENT:           Operations

REPORTS TO:             Director of Operations

FLSA STATUS:            Full-Time, Exempt

VENUES:                      The Oncenter & Empower FCU Amphitheater at Lakeview

COMPENSATION:    $63,000 - $68,000

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

THE ROLE

As the Operations Manager at The Oncenter and Empower FCU Amphitheater at Lakeview, you will be responsible for overseeing all Operations functions and custodial services. Coordinates activities across departments and contractors to ensure smooth event execution and facility readiness. Maintains compliance with laws, codes, and safety standards; develops policies, procedures, and training programs. Manages budgets, inventory, contracts, and vendor negotiations. Oversees preventive maintenance, emergency procedures, and special projects such as construction or expansion. Acts as a liaison with external agencies and serves as Manager on Duty when required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Direct, supervise, and schedule all aspects of operations including building and grounds (through appropriate county offices), maintenance, technical services, event operations, conversion and room setup including ADA compliance, public safety, and custodial services.

• Plan, organize, and coordinate all daily operational activities to ensure the venue’s readiness for events.

• Ensure smooth event operations, addressing any on-site issues promptly to maintain service quality and safety.

• Supervise, train, and evaluate departmental staff, fostering a culture of safety, teamwork, and accountability.

• Participate in regular staff meetings to review event plans, schedules, and performance updates.

• Order, direct, and follow up on work orders for repairs of the physical property and grounds of our venues.

• Coordinate the operations activities with other departments and event-related contractors to ensure facility readiness and smooth operation of events. 

• Implement and update venue rules, regulations, policies, and procedures.

• Provide clear, concise, and timely communication of directives to other departments.

• Ensure the Operations Department receives pertinent information for the most effective use of the venue and staffing.

• Assists the Director in the preparation of the Annual Operating Budget and recommends a capital budget for 1-year and 5-year long-range repairs and improvements to the facility.

• Oversee coordination of the maintenance of the venues, systems, equipment, and vehicles in conjunction with appropriate County departments.

• Know and ensure all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations, and emergency procedures are followed. 

• Assist in development of policies and procedures to ensure best practice of compliance with laws, regulations, and company standards. 

• Investigate, analyze, and resolve operational problems and complaints. 

• Conduct periodic staff meetings to discuss procedures, problems, and policy changes. 

• Serves as MOD (Manager on Duty) as required.

• Other job duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

• Associate’s Degree; or

• Five years of experience in the event/operations industry; or

• Equivalent combination of education and experience.

SKILLS AND ABILITIES

• Exceptional interpersonal, organizational, written, and verbal communication skills.

• Excellent organizational skills and ability to effectively handle and prioritize multiple tasks.

• Proficient in Microsoft Office; able to learn and apply computer systems quickly and efficiently.

• Ability to effectively schedule, motivate, and supervise staff.

• Supervisory experience required.

• Remain flexible and adjust to situations as they occur.

• Demonstrate problem-solving and communication skills.

• Ability to work under limited supervision and to interact with all levels of staff including management.

• Strong analytical, critical thinking and problem-solving skills.

• Strong ability to adapt to changes, work effectively under pressure and produce accurate results in a face-paced environment.

• Ability to work long and irregular hours that may vary due to functions and may include days, evenings, weekends, and holidays.

PHYSICAL DEMANDS

• Must be able to walk/stand/sit for long periods of time.

• You may be required to work both indoors and outdoors as required.

• Must have the physical ability to maneuver around facility(ies), at times, walking and/or standing up to 8-10 hours daily.

• This position may be exposed to adverse conditions such as loud noises, pyrotechnics, etc.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, protected veteran status, or any other characteristic protected by federal, state, or local law. We provide reasonable accommodations for qualified individuals with disabilities in the application and hiring process. Legends Global is a VEVRAA Federal Contractor, encouraging Women, Minorities, Individuals with Disabilities, and Protected Veterans to apply.