Serves as the primary customer contact by responding to inquiries, preparing quotations, entering and updating orders, verifying pricing and availability, providing product and technical information, checking inventory, processing returns and credit requests, documenting interactions, and resolving issues collaboratively. The role requires strong communication, analytical, problem-solving, customer service, and relationship-building skills, along with proficiency in Microsoft Word, Excel, and Outlook.

Generates and converts inbound and outbound sales leads, manages customer accounts and CRM records, prepares quotes and orders, provides technical product recommendations, tracks inventory and deliveries, resolves customer issues, coordinates training, and develops account growth plans. The role supports power transmission and fluid power products, maintains customer relationships, reports revenue activity, and may visit customer sites, with travel up to 20%.