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Supports funeral home clients by creating, customizing, and maintaining websites. Designs pages and forms using templates and brand guidelines, performs quality-control reviews, updates content and visuals, collaborates with marketing and development teams, and monitors basic website performance metrics. The role combines creative design, user experience, content updates, client support, and hands-on website execution.

Supports digital marketing services for funeral home clients by setting up accounts, managing paid advertising campaigns, coordinating custom content and video workflows, handling client support, researching trends, and assisting with social media and accounting systems. The role also maintains vendor relationships, develops marketing content, collaborates across teams, and completes tasks under guidance while building independent proficiency.

Supports sales teams through CRM coordination, lead management, reporting, agent onboarding, data entry, record maintenance, and administrative assistance. Maintains CRM views and sales reports, supports funeral homes and internal partners, and identifies process improvements to increase efficiency and accuracy. The role requires strong communication, organization, attention to detail, customer service, and proficiency with Microsoft Office and Excel.

The Sales Development Representative (SDR) calls prospective clients, coordinates sales activities, and aids the inside sales team by scheduling webinars.

Performs daily bookkeeping for assigned clients, including transaction recording, account coding, general ledger maintenance, financial activity analysis, accounts payable support, and documentation. Maintains accounting workflows and filing deadlines, verifies work for accuracy, follows established procedures, and escalates unusual issues. Learns client administration systems, QuickBooks, AI tools, automated bank feeds, and core funeral-home accounting processes while managing assigned deadlines and collaborating with supervisors and clients.

Manage and coach funeral home and cemetery sales professionals, including lead distribution, performance planning, training, hiring, compliance, contract review, and customer satisfaction. Develop community partnerships, generate leads, support pre-need sales budgeting, resolve complaints, and communicate team progress to senior leadership. The role serves the West Texas market from Odessa to Alpine and requires collaboration with families and internal departments.

Designs, develops, delivers, and evaluates digital, blended, and flipped learning solutions aligned with business objectives. Manages and promotes LMS platforms, identifies learning and performance gaps, advises leaders, collaborates with subject matter experts, and drives adoption through change management. The role also provides data-informed recommendations, supports organizational effectiveness, and stays current with digital learning practices.

Manage and coach funeral home and cemetery sales professionals, overseeing scheduling, lead distribution, follow-up, performance plans, training, hiring, and compliance. Generate leads through community networking, partnerships, seminars, and service to families. Support sales budgeting, review contracts, resolve customer complaints, communicate team progress, and improve service processes. The role requires collaboration with leadership and sensitive, professional interaction with grieving families.

Provide accurate data entry and customer support for Funeral Directors Life products: troubleshoot software and sales tools, perform QA and documentation, train and liaise with funeral homes and sales team, maintain records, and escalate complex issues to leadership.

Serve as primary client contact for a portfolio of digital marketing clients: onboard clients, build relationships, manage content calendars and social media, coordinate internal teams, monitor campaign performance, and ensure timely, high-quality account management and renewals.