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Own the operating framework for insurance claims across multiple business lines, including processes, performance metrics, product feedback, feature adoption, and client operations. The role partners closely with claims, product, and clients to scale processes, improve efficiency, and enhance customer outcomes. Candidates may be hired at junior, mid, or senior levels.

Own full customer lifecycle for insurer clients: lead onboarding and go-live, coordinate Ops/Claims/Product, manage SLAs and executive updates, de-escalate risk, drive renewals and expansion, and create repeatable playbooks.

Engage directly with customer stakeholders, build and maintain systems supporting critical operations and onboarding, deliver reporting and insights, and lead platform improvements based on customer feedback. The role requires strong full-stack engineering, excellent communication, customer-facing comfort, and the ability to work effectively in ambiguous, fast-paced environments.

The Head of Claims will redesign claims operations, enhance technical standards, build elite teams, and partner with customers to achieve operational excellence and drive improvements in claims handling.

Partner with claims, operations, and product to identify inefficiencies, design and roll out process improvements and automations, capture data and metrics, and ensure adoption. Map workflows, produce requirements and documentation, run tests, and track impact to make claims handling faster and more efficient.

The role involves building a Sales organisation, driving high-stakes deals, experimenting for growth, and shaping the product in a high-intensity environment.

Own full-cycle enterprise sales to insurers and MGAs: build GTM infrastructure, close high-stakes deals, grow accounts, hand off to delivery, and shape product with Claims and Product teams.