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Senior leader responsible for developing and executing government affairs, lobbying, and external engagement strategies. Builds and manages relationships with state lotteries, government officials, legislators, regulatory bodies, trade associations, and diplomatic missions. Leads policy advocacy, compliance with lobbying laws, crisis and issue management, CSR/sustainability reporting, stakeholder engagement, and coordination with internal teams and external lobbyists. Reports to the CEO and supports strategic decision-making through briefings and policy analysis.

Lead and own multiple customer accounts and P&Ls for lottery/gaming clients. Drive business development, pre-sales, bidding, renewals and value creation. Manage stakeholder relationships, oversee operations/delivery teams, create business cases, represent company at industry events, and liaise between local and global resources to ensure contractual and commercial objectives are met.

Operate and monitor Intralot proprietary software and server clusters (AIX, Windows, Linux); provide technical support, monitor communications and system processes, troubleshoot, and escalate issues. Work rotating shifts including nights and weekends.

Handle inbound/outbound calls from lottery retailers, troubleshoot equipment and software issues, explain technical information to non-technical clients, dispatch technicians, and document incidents using tracking/help-desk tools under manager supervision.