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Processes and verifies invoices, refunds, discounts, payment applications, and account maintenance requests. Investigates credit card, ACH, and check exceptions, responds to chargebacks, resolves billing discrepancies, maintains accurate reporting, and identifies process improvements. Uses Excel to track productivity and projects while meeting quality and service-level standards.

Leads and develops learning facilitators delivering new hire, product, process, technology, leadership, and upskilling programs. Oversees trainer performance, schedules, assignments, classroom capacity, certifications, attendance, and learning records. Partners with Operations, Quality, Workforce Management, and other stakeholders to align training with business needs. Evaluates learner and operational outcomes, improves speed-to-proficiency, supports technology and AI-enabled change initiatives, and conducts training when needed.

Analyzes and validates data, documents requirements and data flows, deconstructs Alteryx workflows and Tableau reports, and identifies process improvements. The role uses SQL to profile data, supports data modeling and quality initiatives, collaborates with business stakeholders and Data Engineering, and develops validation frameworks and ad hoc analyses.

Build, publish, and maintain CMS-based e-commerce landing pages and product listings. Implement content, images, forms, CTAs, pricing, and promotions while following brand guidelines. Collaborate with marketing, creative, and product teams on campaigns, conduct cross-browser and device testing, troubleshoot CMS and styling issues, update pages, and identify opportunities to optimize the product catalog and online conversion performance.

Lead design, implementation, and monitoring of enterprise security controls and architecture. Perform advanced risk and vulnerability assessments, guide remediation, support incident response, and embed security into projects. Mentor junior staff, produce governance documentation, and evaluate emerging threats and technologies to strengthen overall security posture.

The Senior Marketing Specialist manages HomeServe's paid social campaigns, collaborates on strategy, analyzes performance data, and seeks new acquisition opportunities.

Leads training strategy and execution for a contact center sales environment, managing supervisors and learning teams across implementation, training, and curriculum design. Owns curriculum, scripting, AI literacy, blended delivery, quality audits, and data-informed learning improvements. Partners with cross-functional stakeholders to ensure compliance, improve employee performance, strengthen customer experience, and connect learning outcomes to conversion, quality, compliance, and CSAT metrics. Drives change leadership and human-AI collaboration initiatives.

Lead the technical vision and enterprise architecture for AI solutions. Design scalable, secure LLM and conversational AI deployment patterns, API integrations, and data architectures. Govern standards, collaborate with product, engineering, data, infrastructure, and security teams, and evaluate emerging AI platforms and technologies.

Manage assigned product lines, develop roadmaps, and drive product performance and customer experience. Collaborate cross-functionally (Partner Success, Legal, Marketing, Finance) for compliance and operations, support contact center product questions, analyze metrics and competition, and execute product research and development.